The UPS Store

Reseñas

• MM

  Maddie Minnis

  Aug 11, 2026
  5.0
  Used ups to mail out some packages. Got the pleasure of having Sofia at this location help us and she was very helpful and kind! Will visit again!!
• LN

  Laura Nicholson

  Jul 13, 2026
  5.0
  Great customer service, folks were super friendly and helpful!
• WP

  Wendy Price

  Jun 27, 2026
  4.0
  The employee who was there was friendly. I was in and out
• DM

  Doris Miranda

  Jun 26, 2026
  5.0
  Very helpful, fast and friendly service:)
• BJ

  Bill Jones

  Jun 8, 2026
  1.0
  Store would not ship a guitar by ground. Forced to use 2nd day air costing $611.42. Also, they smashed it and would not honor the insurance policy (which is through them for the full value, not UPS) stating the box showed up. Their website refused to even take a claim stating it needs to go to UPS which turned me back to the UPS store. I drove to the store and was told to email them some photos and they'll call me in about 2 weeks. The store will accept a package and insure it but will not honor the insurance if you did not pay them to package it; you learn this when you make a claim. (The box I was sending was in full original packaging). Customers need to know that they are not doing business with UPS, rather a single contractor who sets their own policies. Update: a claim was made over a week ago with no response to both the contact given in-store and UPS Capital who I was advised to contact regarding the damage. The comment from the owner asking me to reach out to customer solutions is disingenuous as I already have multiple times Update #2: the insurance claim was denied for insufficient packaging, which is the 'exact' packaging Gibson Guitars ship their instruments worldwide. Maybe the UPS store can explain how they are willing to accept and insure a package but later call it insufficient when it comes to honoring a claim. The guitar box wasn’t damaged but because it was dropped from a great height onto its top the neck was broken internally. What packaging is ever sufficient for that treatment?