LO
Laura Ockerman
4 days ago
Employee wouldn’t assist me. Waited for like 5 minutes. Go to a different one
The store manager touched the cash register and then continued making our sandwich. Prices to high for what offered and no diet Coke
BD
Brandon Dreher
Jun 26, 2026
Not a good experience today. Placed an online order and customer experience was definitely lacking along with accuracy for just 3 subs.
Online ordering was the first straw. Had to download the app because the website kept crashing and it stated that they were out of BBQ chips but in store there was atleast 20 stocked and said they had pickles(keep reading).
In store, there was no welcome when I came in from the lady employee despite no one being in line and only a couple other customers were seated. I was just told I was going to have to wait. The guy working allowed me to switch to the chips I wanted.
When I got home, I was informed by a family member that they ordered a drink yet they didn’t give me a cup in store and the cherry on top was two subs getting the wrong sauces/no sauces and not having extra toppings like we requested. Two people in my house wont eat anything with mayo and their footlong had mayo and the baja chipotle(mayo based) and I dont eat olives which they ordered on it so no one was going to eat it.
I called and requested for two of the sandwiches to be remade. Upon arrival, I was requested to show proof and I had photos so they did remake them. Unfortunately, they told us they were out of pickles and they didn’t communicate that when we ordered the first time. We also requested extra of some toppings and the remade subs were not extra and my sub wasnt toasted despite me marking that. They did apologize and let me upgrade the missing drink size for free.
Happy I got extra soda but I just wanted my subs made right. Wasted my time and gas for double the mistakes.
Horrible customer service !
As soon as I walked in, the older disgruntled woman making sandwiches , told me "there's 4 sandwiches ahead of you." Wow! No greeting, no hello, no eye contact, just rudeness. I decided I would wait because my son was wanting a sandwich. This woman took 10 minutes just to make the first 2 sandwiches. No urgency to get the online orders made so she could move on to the in store customers ( only me and my son). Then she calls out to the guy working in the back and all he does is bob his head back and forth with an attitude saying "well we make the sandwiches in the order that they come in." I explained to him that she takes so long to make 1 sandwich and I've been waiting 10 minutes already. But got no help or service from him. I was very annoyed with this service and left yelling out to the 2 workers " no wonder this store is empty!"
My son and I left and went next door and had some delicious tacos served with excellent, friendly customer service.
Sandwiches are pathetic and tiny and have nothing on them. I would overlook this if they were cheap, but they are EXPENSIVE even with the coupons! Extra lettuce is even too much to ask apparently. Absolutely terrible. Vote with your money and go literally ANYWHERE ELSE.