LR
Leng Vong Reiff
Feb 24, 2026
We visited this location on Sunday and what we expected to be a quick stop before catching a flight turned into a nearly 40-minute ordeal. We ordered four sandwiches and there was only one person ahead of us, so we assumed it would be fast. We quickly understood why the customer in front of us appeared to be closely watching every step — the employee was clearly undertrained and had been left completely alone with no manager on site.
It took over 30 minutes to make our four sandwiches. While we empathize with the employee, it was obvious she lacked the basic training needed for the role. She struggled with the entire process — from building the sandwiches to something as fundamental as folding a flatbread. The flatbread was folded horizontally, ripped, and each corner was tucked into itself rather than wrapped properly. Tuna placed on the flatbread with nothing in the middle of the sandwich. The sandwiches themselves were simple orders — turkey with lettuce — yet there was no flow or confidence in the process.
When it came time to pay, the computer shut down. She had no idea how to handle the situation and had to call her manager, who offered three free cookies as compensation. We also ordered a foot-long cookie, which was tossed into the bag still in its plastic wrap — not warmed, not properly handled. When she attempted to process our Sub Club membership, the system crashed again, leaving her flustered and unsure of what to do. Her manager, who was only reachable by phone, offered little help.
By the time we left, three customers behind us had walked out, and online orders hadn't even been touched yet.
To be clear — this is not a reflection of the employee. She was put in an impossible situation. This is a management failure. Leaving an undertrained employee to run a location alone is unfair to her and to customers. This was by far the worst Subway experience I've ever had.