Subway

Reseñas

• CM

  Chris morrow

  Apr 21, 2026
  1.0
  This review is specifically about the ownership of the Subway locations in Monroeville. Over the past 4–5 months, both locations have consistently refused to accept Subway coupons, even when they are valid. I understand stores can be independently owned, but refusing corporate promotions across multiple visits feels misleading and frustrating as a customer of Subway. More concerning is the way the owners treat customers. On more than one occasion, they have come across as rude and dismissive, which makes the experience uncomfortable. The employees themselves are generally polite, but the attitude from ownership reflects poorly on the entire location. On top of that, the quality of the food has declined. The ingredients don’t seem as fresh, and the overall experience just isn’t what it used to be. This has been a consistent issue over several months, not just a one-time visit. I hope something is done to improve both customer service and overall standards at these locations.
• MM

  Moth

  Aug 17, 2017
  1.0
  The employee named Eboni is the one who took my order. It was plain and simple. I wanted two six inch subs. One with just turkey, the other with oven roasted chicken. She took my order, asked what cheese, I told her, then she toasted them. On the turkey sandwich I told her all that I wanted on it was mayo. She huffed. On the oven roasted chicken, I had never gotten, so I asked what do people normally put on it? She huffed and looked at me and didnt respond. So I asked again thinking maybe I wasn't loud enough, she snapped and said "I don't know". So I said okay, and I told her that I would get mayo, she huffed, mustard, she huffed, lettuce, she huffed, red onions, she huffed, jalapeños, and guess what? She huffed again! So finally that's over with and we get up to the counter to pay. I pull out my card, "stick it in" she said, didn't tell me my total or anything. Stuck my card in, then she walked away and got on her phone. The card reader said I could remove my card, so I did. She walked away to deal with another customer without giving my receipt or food. I had to reach across to the other side of the counter to receive my food. Never got my receipt. So I sat down and ate the sandwich and left. The customer service was awful, her attitude was awful definitely not somewhere I want to eat again!