AB
Adetoyosi Obikoya Burley
Aug 7, 2026
Very rarely do I give bad reviews online. However, after the service I received today, my years of going to this Subway are done. I was served by a somewhat short, African-American young lady with braids. Her bad attitude was evident not long after I arrived. While serving another customer, she received a phone call from a disgruntled gentleman claiming he had not received all of the sandwiches in his order. The details of the call were heard by everyone in the store because the call was placed on speaker. After addressing that customer, the young lady attended to the person in front of me. I began scrolling on my phone when the young woman yelled at me across the counter “EXCUSE ME!” I wasn’t aware she was ready to take my order because she was still serving another customer. After she’d taken my order and prepared my sandwich, I presented my coupon to pay. I accidentally cut the QR code off, which the young lady apparently needed to scan. I asked if there was a coupon code she could use because I did not have the other coupons with me. She proceeded to ring up my order and mumbled under her breath about me catching an attitude. I was not catching an attitude and actually would’ve been willing to pay full price because of my error. My food and napkins were then shoved into a bag with so much force that my cup fell over for my drink. I don’t know whether this young lady was frustrated by the number of customers in line, the phone call she received, or my lack of a QR code. But I have never been treated so disrespectfully in an establishment and will not tolerate such treatment again.