DK
Deanna Lee Kluchko
Aug 23, 2024
I usually don’t leave negative reviews, but when people are petty to me, I take it as a challenge. I came in last week while the young girl and the older woman were working. Tried to use a subway coupon for $8.99 foot long meal on an All American Club. The young lady had a bad attitude to start, however the older woman (who I’m pretty sure actually OWNS the establishment) said she would honor the coupon but would have to charge for the bacon. Mind you, this is a franchise store not corporate so they apparently don’t have to honor the coupons at all? But she was kind and I didn’t mind paying the extra $2.00 to support a small owned business versus a mega corporation. I came in yesterday with the same coupon, but for just the sandwich. The same young woman was working, however the older woman was not there. I proceeded to try to use the $6.99 footlong coupon. She very rudely told me they don’t honor coupons on that sandwich. I explained to her I came in last week and used it (she was literally the one who was rude about it when I came in that day), and before I could tell to her to charge me extra for the bacon, she cut me off and RAISED HER VOICE at me and told me again she wouldn’t honor it. I literally walked out and went to another subway for my sandwich. So the fact of the matter is that your employee’s piss poor attitude led her to lose not only the sale, but the customer as well. I will NEVER be back to this subway that is literally less than a mile from my place. I drove the extra 1.2 miles to the store on Airport in the shopping enter and had my footlong coupon honored there for the $6.99, NO EXTRA BACON CHARGE for the bacon that’s already listed as an item on the sandwich and calculated into the price. So thank you, very rude lady, for allowing me to get the same product at another store for less money. Thank you for proving to me that small business owners aren’t always the best way to go, and that their atrocious excuse for customer service, as well as price gouging on coupons, led me to another store that actually honors their coupons at the price listed. I actually forgot that one on airport was even there so it’s a win win for me!