TD
Tiara Daniel
Sep 16, 2026
1 Star if I could give 0 I would!!
I had a very disappointing experience at the Subway in Hueytown. I placed an order through the Subway app for pickup at this location. When I arrived, the employee immediately asked if I had a pickup order. I said yes. At that moment, he was finishing up a sandwich, which he wrapped up and handed to me without even asking for my name or confirming the order.
I then explained that I had three sandwiches to pick up. He finally asked for my name and told me that someone had already picked up my order. While I was pulling up my confirmation email to show proof of my order, he completely ignored the situation and proceeded to make the next customer’s sandwich.
He eventually made a phone call to someone speaking a different language and continued telling me that someone else had already picked up my order. The person on the phone then asked me to confirm my order number and identified himself as the manager. After I provided the order number, it was finally confirmed that my order had been given to the wrong person.
Only then did the employee decide to remake my sandwiches. Once he started making them, he told me that they were out of some of the toppings and even the bread that I had originally ordered.
What made the situation even worse was the employee’s attitude throughout the entire experience. There was no apology whatsoever for giving my order to the wrong person, making me wait, or for the inconvenience of having to deal with the situation. Mistakes happen, but the way this situation was handled was extremely frustrating and unprofessional.