Advance Auto Parts

Reseñas

• RE

  Rebekah Esau

  Aug 9, 2026
  5.0
  The staff here were great! I came in unsure if I had a bad battery and Tim was super kind, checked the battery and confirmed it was bad. Even though they were busy he continued to check in on me while I sorted out how to pay for a battery. He was great during the install and just great to chat with overall. Thank you for the great experience!
• BB

  Bamaguy84

  Jun 26, 2026
  1.0
  Absolutely the worst customer service I've ever experienced at Advance Auto Parts in Decatur, Alabama. Marvin was rude, dismissive, and completely unprofessional from the moment I tried to return a part. I was told that because the part had been installed, it couldn't be returned, and then I was lectured that I should have diagnosed the vehicle before buying parts. Anyone who has ever worked on a vehicle knows that diagnosing a problem often requires replacing or testing parts. That's part of troubleshooting. Instead of treating a longtime local customer with respect, I was talked down to and made to feel like I was an inconvenience. I've lived here my entire life, and I've never been treated this poorly by a business. You've lost a customer for good, and I'll be contacting corporate to let them know exactly how this store and its employee treated me. If this is how customers are treated, people deserve to know before they spend their money here.
• BD

  Brent Durbin

  Apr 26, 2026
  1.0
  Poor customer service!!! This will be the last time I purchase anything from Advance. Save yourself some headache and go to a place that actually knows what they are talking about- O’Reiley’s it is. Disrespectful staff. Was told one thing and after driving all the way to the store I was told something else. Garbage service!!!!
• MK

  Mike Kent

  Jul 16, 2018
  4.0
  Excellent service and generally have part in stock