DH
David Hudson
Mar 31, 2026
This review is more about the Subway company, rather than this particular store. I used the Subway app to order a sandwich to be picked up, which I've done numerous times over the last several months. I applied the 699FL discount code in the app to get a $12.99 footlong for $6.99. After I applied the code, it showed the $6.99 price in the app. I checked out. Then, after I checked out, the Subway app popped up an error message saying the code I had just used had expired (why did it give me the discount and let me go ahead and check out in the first place). Then I immediately got a notification from my debit card about my transaction at Subway.
So I went inside to tell the people inside the store what had happened. They said there was nothing they could do about it, because it happened online and not in their store. I decided to repeat the same process in front of them and let them see it for themselves, so they knew I was telling the truth (I was hoping it might actually go through this time because I had things to do and just wanted to get my sandwich). But it failed again in exactly the same way.
They told me that both transactions would automatically be refunded to my card in a day or two because there were no actual transactions. I'll see how that goes. But the point of this review is, it's ALL SUBWAY. I don't care whether I'm paying in their app, or at their store. The store that I had chosen in the app to pivck my sandwich up from, should be empowered to go ahead and make the sandwich ordered, ESPECIALLY when they saw for themselves what had just happened.
Call me old fashioned if you want, but used to be that you tipped for good service - AFTER the fact, once you knew you had actually gotten good service. I actually tipped on the first order mentioned here. I've never like tipping BEFORE the fact, but until tonight, I've always gotten great service here, and the staff was always friendly. But this experience has cemented my resolve to never tip before the fact again...anywhere.