DT
Dixit Thiya
Mar 23, 2026
I had a really bad experience at Subway and I think people should be aware.
I ordered a nacho chicken sub online. When I got home and took a bite, I could immediately tell something was off. I checked and it wasn’t chicken at all, it looked like ham or some kind of red meat. I don’t eat that and I’m actually allergic to it, so this was a serious mistake, not just a small mix-up.
I went back to the store and calmly said something like, “Hey, I’m really disappointed, this is the wrong meat.” I wasn’t rude, just explaining the issue. The employee just said, “Give me two minutes, I’ll make another one.” No apology, no concern.
I tried to explain again, like “I’m extremely disappointed.” and she immediately said, “I didn’t make it.” I told her I’m not blaming her personally, just pointing out the order is wrong. But then she got more defensive and said things like, “I told you I’ll make another one, give me two min.” and started raising her voice.
At that point I was honestly confused. I wasn’t shouting at all, but she kept saying “don’t shout at me” and mentioned it was her first day. Meanwhile I’m just standing there trying to explain the situation and getting louder responses back.
It became really uncomfortable because other customers were watching and she kept arguing. I finally just said something like, “This is really disappointing, I don’t want it anymore,” and walked out. I didn’t even take the replacement because of how it was handled.
Later I checked reviews and saw other people mentioning wrong orders too, so this doesn’t seem like a one-time thing.
Mistakes can happen, but the way this was handled was honestly worse than the mistake itself. No apology, no empathy, just defensiveness and shouting. I won’t be coming back to this location.