JM
Junior Mercado
Aug 24, 2026
Service was below average, they skimp you on veggies
BC
Briaaron Childs
Aug 20, 2026
One of the most ridiculous customer service experiences I’ve had at a Subway.
I ordered a sandwich, and when we got to the toppings, I asked for double tomatoes.
I was told, “We can’t do that.”
Okay... can I pay extra for them?
“We don’t have a button for that.”
And apparently, that was the end of the discussion.
There were four employees in the restaurant, and not one person made any attempt to find a solution. I wasn’t asking for an unreasonable amount of food. I was asking for a few additional slices of tomato, one of basically only two toppings I even put on my sandwich, and I was perfectly willing to pay extra for them.
What bothered me most wasn’t the tomatoes. It was the complete lack of common sense or any desire to take care of a customer.
This is a business literally built around customizing sandwiches, yet somehow a few extra slices of tomato became an impossible request because “there isn’t a button for that.”
My fiancé’s sandwich had already been made, so we paid for hers and left without ordering mine.
I completely understand that restaurants need reasonable limits on toppings. But there’s a huge difference between someone abusing unlimited toppings and a customer asking for a few extra tomato slices and offering to pay for them.
Instead, they chose to draw a hard line over a few slices of tomato, lose the sale, and send a customer out the door extremely frustrated.
That’s what earned the one star review. Not the tomatoes. The complete lack of customer service and basic common sense.
Apparently keeping a few extra tomato slices was more important than keeping a customer.
I normally love subway, this location not so much, ordered my sandwich and the lady put very small portions, also all the toppings had mixes of other food spilled in them, so I ordered my sandwich and they ring me up, I get home look at my sandwich and they mixed me up with a lady 3 people behind me in line.
DD
Dipan Dangi
Jul 30, 2026
Very poor experience, the order was outright wrong and I was charged for it. The workers did a great job at making the sandwich but I cannot say the same for the manager who handled the situation very poorly. All I needed was a sorry, but I didn’t even get that. Would not recommend…
RB
Ryan Broderick
Jul 21, 2026
Got there at 8pm and wasn’t allowed to take a seat in the dining area even though it didn’t close for another hour. After a long day really wanted to sit down.