Michael Kors

Reseñas

• VS

  Varun Sufi

  5 days ago
  1.0
  Extremely Disappointing Experience – Misleading Discount and Unprofessional Management I had a very disappointing experience at Michael Kors, and the way this situation was handled was completely unacceptable. I purchased two women’s watches priced at $325 each, and the manager, JB, personally told me that he would give me a 30% discount. I trusted what he told me and proceeded with the purchase, expecting the promised discount to be applied. However, after leaving the store, I checked my receipt and realized that I had only received a 20% discount instead of the 30% JB had promised me. I immediately returned to the store to address the issue. One of the female staff members who was present during the payment checked my receipt and initially insisted that everything was correct. When I asked her to double-check, she appeared to realize that something was wrong. I was extremely frustrated that I had to insist on having the issue checked properly. What made this experience even worse was JB’s response. When I confronted him about the 30% discount that he had personally promised me, he looked at me and said, “I didn’t tell you 30%.” I was shocked by this response. He was the person who told me he would give me 30% off, yet when I returned because the discount was incorrect, he denied saying it. This was incredibly disappointing and made me feel completely misled. From my perspective, this experience felt like I had been scammed. I was promised one discount, charged a different amount, and then faced denial from the very manager who had made the promise. Whether intentional or not, this situation raises serious concerns about transparency, honesty, and how customers are treated. To make matters worse, I purchased two watches for $325 each, but one was brand new while the other was taken from the display. Given the amount I spent, I expected better service and clear communication about the products I was purchasing. For a well-known brand like Michael Kors, this level of customer service is unacceptable. Customers should be able to trust a manager's word without having to return to the store and argue over a promised discount. JB's handling of this situation has seriously damaged my trust in the store. Although I eventually received my refund, it was only after I returned to the store, questioned the charges, and insisted that the issue be checked properly. The fact that I had to go through this frustrating experience just to resolve a discount that the manager, JB, had personally promised me is unacceptable. Receiving a refund does not change the way I was treated or how disappointed I was with the customer service.
• AS

  Ansh Suri

  Aug 21, 2026
  5.0
  Very friendly staff. Oscar helped me throughout choosing a right pick and with the best presentable way. Highly recommended.
• RR

  Rose R

  Jul 28, 2026
  1.0
  Have been a loyal customer of Micheal kors for years and spent a lot of money on bags, shoes, coats, wallets, sunglasses and watches even bracelets; however, recently I got a diagnosis of an serious illness and had gotten a purse from Micheal kors a week before finding out at this Scarborough town Center location and felt really sad and down so had to return the bag to get the money back and had the bag only for a week and never even worn it out. As I went to return the bag I don’t know know if it was the manager at the Micheal kors Scarborough town centre location but was an older white man with thick black glasses and he so rudely yelled and me and told me I couldn’t return the handbag because he felt I had worn it because I took the tag off when it was clearly brand new. Then I left and came back the next day to return it and the other worker so nicely accepted and was about to return it and give my money back and out walked the same guy who refused and yelled at me and made up a story and stamped my receipt as final sale and told me to never come back. I didn’t even wear the bag and had only purchased it a week ago and seemed like he was maybe racist or something personal but I didn’t do anything and was a loyal customer so I left crying and was my first time ever returning anything due to my illness as I needed the money. I am so hurt and disappointed and won’t ever be shopping there again after being a loyal customer for years and as a matter of fact have boycotted Micheal kors and won’t ever be dealing with you guys due to this painful experience.
• JB

  Jobish Baby

  Jul 10, 2026
  5.0
  Excellent customer service. Oscar was so helpful .
• GL

  Gerson Jean Louis

  May 13, 2026
  5.0
  Nice location