Premier Inn London Gatwick Airport (North Terminal) hotel

Bewertungen

• PP

  peter

  5 days ago
  5.0
  Stayed here one night before we flew out to Malta for a well-earned holiday. After leaving the airport the hotel was located literally across the road. We got checked in (early) and without a fuss we were given our room keys. The hotel is spotless staff seem approachable but were too busy to have any sort of interaction which is fine . Dining.. Premier many hotel chains could learn a thing or two from you . Service was impeccable. My mother’s meal was hot although mine was warm but still eatable. I won’t lower my full rating as the meal was a little thing and it didn’t require the waiter’s attention but after 20 seconds of the meal being placed on the table the food became lukewarm. Bedroom was spotless and I had a cracking nights sleep . Well done to all ..
• LM

  lynn marsay

  Sep 25, 2026
  2.0
  Well, great location. It stops there. Totally automated check-in, so not for the faint-hearted or the elderly. Despite the über-automation, no alarm call system. In an airport hotel! If you're single, it's important . Last year the review responses blamed a lack of phones in rooms. Well, they're phones there now and still no system. Guess no profit for Premier Inns in alarm calls. Bar-queuing system suited me as otherwise I'd never get served. Only ordered a starter, but it was good. Bar staff very good but table tops sticky although had been wiped Bathroom - grubby bath grouting. Wouldn't stay again. A lot of money. I know they're turning over rooms every day but they must be saving on towels, I wasn't there long enough to shower!
• SC

  Susan Coaton

  Sep 25, 2026
  4.0
  Premier Inn North Terminal continues to be a brilliant place to stay on all fronts. We have lost count of the times we have stayed here, and if flying from Gatwick it’s a no brainier. Had particular good experience in the restaurant this time with our server Gaynor who is brilliant. Nothing too much trouble, so helpful and brilliant at her job. I watched as she served other tables and her approach to all was welcoming and accommodating. The table next to us were not happy and she dealt with the complaint with a perfectly friendly and professional approach. Our meal was outanding value, and the wine very reasonably priced. Just sitting chilling in the outdoor area finishing the bottle. Well done premier.
• BT

  B Trah

  Sep 22, 2026
  5.0
  Fantastic stay — highly recommended! I had an excellent experience at the Premier Inn. The room was excellent — clean, comfortable, and exactly what I needed. The restaurant was fantastic, and the bar was great too. The overall atmosphere throughout the hotel was really enjoyable. A special mention to the gentleman who served us in the restaurant — unfortunately, I can’t remember his name, but he was absolutely excellent. Friendly, attentive, and provided great service. The front desk setup with the individual kiosks was also excellent and made things very straightforward. You really can’t beat the location if you’re travelling through the airport — it’s literally across the street, which makes things incredibly convenient. For value for money, I’d give it 95%. The only reason I’m not giving 100% is the elevators. They can take quite a while to arrive, and when they do, they’re fairly small, so you can end up standing there waiting with a crowd of people. Other than that, I really have no complaints. Great rooms, great food, great service, great atmosphere, and an unbeatable location for the airport. I’d definitely stay here again.
• SH

  sam hargreaves

  Sep 10, 2026
  2.0
  My partner and I stayed here the evening of Aug 31 2026. Self check in was great and as we had booked the meal deal we reserved a table for evening meal, which we were told the restaurant was very busy, so we had a 715pm slot. The room was clean, but there was a dirty mark on the wall by the kettle, looked like a tea bag stain. Clearly missed by housekeeping. We went down for the evening meal and the bar was packed out, with a very large queue of people waiting to be served by only 2 people serving. We then had to endure another large queue for the restaurant meaning we were seated after our time slot. Looking forward to the new menu options I tried to order the king prawn starter only to be told there were no prawn dishes available. ? New menu being promoted but no ingredients- bad stock control. The following morning we got up for a shower to find there was no shower gel in the dispenser- clearly missed by housekeeping so we improvised by using the soap dispenser by the sink. Upon removing the bottle the base of the holder was filthy. Breakfast was ok, but there was a young boy [around 10 yrs old] being allowed by staff to walk around the open food with just shorts on, no shoes or a top which is not only unhygienic and unsafe but disrespectful. Before we left our room to check out I removed one pillow case because I wanted to know what brand the pillow was as it was super comfortable only to discover there was no pillow protector. This is not the standard I would expect from any hotel and certainly needs to be addressed. Upon check out i did mention about the shower gel and the chap I spoke to apologised but it didn't seem heartfelt. Having stayed at many premier inns before and this one included I feel the standards at Gatwick north have slipped and don't mirror the brand image. What a shame and maybe it was because it was a bank holiday but really the management team need to up their standards and ensure hygiene and staffing levels are improved.