Premier Inn Stourbridge Town Centre hotel

Bewertungen

• RK

  Richard James Timothy Kirk

  Jul 2, 2026
  4.0
  I stayed here this Wednesday. The room was clean and comfortable and above all the staff very kindly found and returned my ring to me after I had left and realised I'd left it in the room. The location is a little fiddly if you're not familiar with the area, but once you know it's easy enough.
• CA

  Colin Alleway

  Jun 21, 2026
  2.0
  One person serving in the restaurant at 7.15pm on a Sunday, admittedly the place was empty but still waited 15 minutes before I could place my order.
• CW

  Colin Williams

  Jun 20, 2026
  3.0
  Usual Premier Inn facilities. Room was fine, clean and comfortable bed, all good except the windows are completely sealed shut, so the room was about 30deg. The "Aircon" barely wafts in any air and makes little dent in then temp of the room. If felt stuffy and hot Nd I had a restless and sweaty night.
• AH

  Alastair Hendy

  Jun 15, 2026
  1.0
  I stay twice a year at your Stourbridge Town Centre Premier Inn, and I choose it because it has a car park. My booking for one night on 21/3/26 cost £170, which was an incredible hike in the price that I had paid six months earlier, which was around £120. For £170 I do expect to be able to park my car. I could not, because the majority of the car park was taken up by building works and was out of bounds. I had to then park elsewhere and find my way back to your hotel. You should state on your website that the majority of the car park is currently unavailable, and this should perhaps also be reflected in the price you charge. Both of which you did not do. Seeing as my stay was made extremely awkward, and I was charged a premium rate, one would like to think you might offer some sort of small refund or voucher as a gesture of goodwill. However, after contacting you, you thanked me for the feedback, admitted that you should have let customers know the car park was not available, yet offered nothing. To admit that you are wrong in not letting your guests know that most of the parking isn’t available and that many will be without a parking space is a huge error. One can stay in better hotels in Stourbridge, and which have parking, and for less than £170 per night, so going forward I will now be looking to stay elsewhere. Premier Inn promotes itself as good value, however I would now strongly disagree. I do find it baffling that you aren’t prepared to look after your regular customers - a small gesture of some form of discount on my next stay would have been appropriate given the circumstances.
• KK

  Kaz

  Jun 11, 2026
  2.0
  Been here on business a few times in the past 3 years this month I was taken aback by finding out that my 2 favourite workers I think they were sisters Kayleigh and Steph have actually been let go this is such a loss to this company as everytime I’ve been nothing I requested has ever been to much for the both of them they were always well mannered happy and always welcoming. My visit this time round wasn’t up to the standards those girls gave me a simple request of a clean towel I had the girl roll her eyes at me and when requesting my eggs a certain way I felt like I wish I never asked as a huff and puff was heard as they walked away I don’t think I’d be visiting again You definitely need those girls back or at least staff with better customer service skills