Premier Inn Stoke-On-Trent (Hanley) hotel

Reviews

• SB

  stevie bowen

  3 days ago
  2.0
  Quite tired & in need of refurbishment so for £94 I really didn't see the value, particularly when I was asked for an additional £15 to check in 20 mins early The headboard in my room was stained, the carpet mucky & the windows didn't open. So set your sights low & you'll be fine
• AH

  A J Hopkins

  4 days ago
  3.0
  Found the hotel quite hard to locate. No signposting. Although the room appeared clean there were two random objects on the floor which would indicate that the room had not been thoroughly cleaned. Only one pillow on the bed, although I believe there were others in storage bags. Only one hand towel and one bath towel for two people. Although there were.others in a service room on the ground floor. No tissues and no decaf coffee. Only One chair so had to sit on bed. Table at breakfast had not been cleaned and thick layer of dust on shelves. So not as clean as it initially appeared. The hotel’s response when I took the socks and water filled balloon found on room floor to them was great though. They reimbursed us for breakfast. If visiting Stoke again I probably wouldn’t stay here
• TA

  Tim Avis

  May 19, 2026
  2.0
  Room was dusty found old jumper down side of bed smelt of cigarettes above us sounded like people dancing all night
• TS

  Theo Shallcross

  May 19, 2026
  5.0
  Always stay here whilst visiting family, and the hotel is consistently of a high standard. Rooms are basic but always clean and have a comfy bed. Staff are very friendly and have a can do attitude, particularly Rosie who always stands out for her lovely customer service and friendly attitude. Would highly recommend staying in this hotel whist visiting Stoke! :)
• BB

  Baz

  May 15, 2026
  5.0
  Stayed here last week, great staff, Rosie in particular was absolutely fantastic in helping me with a mess up I'd made when booking the room, thanks!