Premier Inn Staines-upon-Thames hotel

Bewertungen

• RS

  Rory Spick

  Sep 3, 2026
  5.0
  Great night's sleep ideal location for thorpe park. Reccomend eating at the Cornelian Restaurant if your staying here
• EO

  Emma Oliver

  Aug 23, 2026
  4.0
  Had an absolutely lovely stay here, the room was spacious and felt clean! The bed was very comfortable and the black out curtains were very good. Only complaint is when we arrived and went over tk the staff to check in, they made us wait while they ate the left over breakfast food and didn’t apologise.
• KU

  Kristina Urosova

  Aug 21, 2026
  5.0
  We had a great meal at the restaurant at Premier Inn Staines-upon-Thames. Everything was absolutely delicious and the portions were very generous! The Meal Deal is excellent value for money and definitely worth getting. The service was excellent too — friendly, attentive and professional. We were really impressed with both the food and the quality of the service and thoroughly enjoyed our dinner. Would definitely recommend!
• LJ

  Lee Johnson

  Aug 10, 2026
  5.0
  What a great hotel, the room was tidy and roomy enough for us all to sleep comfortably. Good shower TV etc. Nice and clean. The breakfast was also excellent,I have a gluten allergy and the lady managing the dining area was fantastic I ensuring all the food was appropriate and not contaminated. Great place and we would definitely stay again.
• SC

  Stacey Corner

  Aug 9, 2026
  1.0
  Really disappointing experience We had a really disappointing experience at Premier Inn. We found a hair baked into our food, which is honestly disgusting and completely unacceptable. What made it even worse was the way it was dealt with. As soon as we pointed it out, the guy snatched the plate away from us. There was no real apology or attempt to properly explain what had happened — it just felt like he wanted to get the plate out of our hands as quickly as possible. The fact that the hair was actually baked into the food makes this even more concerning. It wasn’t something that had simply fallen onto the plate. We also noticed staff walking through the food preparation area with their hair hanging down, so it’s hard not to question whether basic hygiene procedures are actually being followed. Obviously, we can’t say for certain where the hair came from, but when you see staff working around food like that, it doesn’t exactly fill you with confidence. Things can go wrong, and I understand that. But it’s how you deal with it when something does go wrong that really matters. In this case, the way the situation was handled was just as disappointing as finding the hair in the first place. For a well-known hotel chain, I would expect much better standards when it comes to food hygiene and customer service. I really hope this is taken seriously and that the kitchen and staff procedures are looked at, because this shouldn’t be happening.