Premier Inn Redhill Reigate hotel

Bewertungen

• RC

  Roger Chenery

  Oct 27, 2026
  5.0
  We had an overnight stay here which was our first time and were not disappointed, the room was very clean and the food was excellent, we did the meal deal and it was very good value, my wife has several food allergies and the staff were amazing, very attentive and nothing was too much trouble to get it right, Jess, Jesmya, Gabby and Callum in the restaurant for our evening meal were excellent and my wife had no reaction at all, the same thing at breakfast in the morning, Elise our waitress was brilliant and everything came fresh from the kitchen so there was no cross contamination 10 out of 10 for her.we will definitely go back and have our meals there again.
• PM

  Paul M

  Oct 22, 2026
  1.0
  If it's significantly cheaper than all the other Gatwick hotels maybe use it. If any of the others are similar or a bit more. Use them. Very dated hotel, no air con nor ventilation. Lack of staff, had to wait to check in which isn't what you want after a long drive. The beds and bedding have seen better days, but the biggest annoyance is the fire alarm light that blinks blue. It's tight above the bed. If you're a light sleeper, this is going to keep you awake (I'm medium to light sleeper, and it kept me up) Went to the restaurant, usual premier inn menu (and prices) Both items we ordered they didn't have. One we found out once we ordered and had our drinks that they didn't have it. So, I changed my order and paid the difference. Honestly, if I had known how little options they actually had (no chicken, no pizzas, no fish), I would have jumped back in the car and gone down the road to somewhere else. 2 full drinks at 8:45pm stopped that being a practical option. The food was same as every premier inn, average, microwaved and expensive for what it was Service wasn't unfriendly, but slow and often nobody was serving. At one point, an old lady after waiting some time, making a noise to draw attention gave up and went behind the bar herself to find staff. Actually pretty amusing The premier inn brand has really gone down overall in recent years. Some are still decent. This isn't one of them, it's the poor end of the spectrum. Stay only if it's cheap, and not too warm as it feels like it would be a hot box in summer
• LF

  Lewis Franklin

  Oct 18, 2026
  5.0
  What a great hotel! Friendly and attentive staff. Convenient restaurant. Free parking. Clean, comfortable rooms. Great location. Highly recommend!
• BB

  Bekki B

  Sep 23, 2026
  4.0
  This Premier Inn is well located for Gatwick Airport. Took less than 15 minutes to get to Long Stay North at 5am. Hotel has no food offering as the pub / restaurant next door is now shut permanently but this didn't matter to us. Room was ok, in fact much better than the last couple of Premier Inns we have used. No air con so bear that in mind if booking for the summer. Its a little bit noisy with the window open when people drag suitcases across the tarmac of the car park to reception but at least the window does open.
• NL

  Nicole Lewis

  Sep 19, 2026
  5.0
  I would like to take a moment to give some well-deserved recognition to Caroline, who works on reception at Premier Inn. From the moment we arrived, Caroline was incredibly friendly, welcoming and helpful. She went above and beyond to make sure we were looked after, and her attitude genuinely made a difference to our stay. Caroline explained that the hotel was experiencing some staffing difficulties and that, unfortunately, not all of the rooms had been completed due to sickness. Despite this, she remained professional, positive and determined to help. She personally contacted housekeeping to find out which double room was available for us and got this resolved immediately. She also gave us some really useful information about the local area and nearby shops, which was very appreciated. What really stood out to me was how much responsibility Caroline appeared to be taking on while still maintaining such a warm and friendly attitude towards guests. She clearly cares about providing a good experience and takes pride in helping people. During our stay, we also had a brief conversation with Caroline about the pub, as we were curious about whether it was owned by Premier Inn. She explained the recent changes and was helpful in answering our questions. It did, however, make me wonder about the pressure being placed on the hotel staff. With changes to the pub operation and staffing difficulties affecting the hotel, it appeared that staff were having to take on additional responsibilities to keep things running. From a guest’s perspective, it seems a lot to expect from individuals who are already working hard to provide excellent customer service. I sincerely hope that Premier Inn recognises the additional pressure being placed on its staff and ensures that they have the support, resources and recognition they need. Caroline is a real asset to Premier Inn. Staff members who are this welcoming, hardworking and genuinely caring towards guests should be recognised and valued. I sincerely hope her efforts are noticed by management and that she receives the recognition and appreciation she deserves. If there is an opportunity for Caroline to be considered for additional recognition, development or progression within the company, I strongly believe she deserves it. She made a very positive impression on us, and employees like her are exactly the kind of people who can make guests want to return. Please pass on our thanks to Caroline. She was absolutely brilliant.