Premier Inn Epsom Town Centre hotel

Bewertungen

• MP

  Mazilu Petronel

  Sep 3, 2026
  5.0
  Ines on reception is the best¡ The food prepared at breakfast and dinner was amazing and service was great
• PM

  Patrick Mccann

  Sep 2, 2026
  1.0
  Not for me unfortunatly, wrong room, noise from room above Fire alarm wake up call on a sunday at 8am
• KO

  Kath O'Neill

  Aug 24, 2026
  1.0
  We have stayed in lots of premier inns around the country and always had a fantastic stay. I have to say that this was our worse premier in stay we have ever had. It started at check in when the reception staff greeting us with "use the self check in" in a frosty tone. Not the usual warm welcome you get at Premier inn. We stayed for 2 nights as we were taking our little boy to Chessington for his birthday trip. Our first night we were in a room (221) with an adjoining door (I assume for larger parties or people travelling with teenagers). Our next door neighbours were VERY LOUD with children screaming and slamming doors untill 11pm. The adjoining door meant it felt like they were IN our room. They re-commenced the screaming and door slamming at 5.50am so we got very little sleep- meaning we were all shattered for Chessington. The staff were helpful and friendly on reception and offered us a new room the next day. However, this meant I had to pack up a family of 4, do a full day at Chessington and then unpack again on our return- not ideal. The evening we returned from Chessington, the staff member working on reception tried to check us back into the same room! (The morning staff member had confirmed to us that our noisy neighbours were staying that night that was unacceptable to us). The second room was better (112) (noise -wise) with more respectful neighbours and no adjoining foor. However, both rooms were noisy with thudding from above floors. Both rooms were also way below premier inns usual standard of cleaning. Both bathrooms were "grubby" with dusty skirting boards and dirty floors. The breakfast is the worst premier inn breakfast I've ever experienced. Anaemic sausage, hard dry bacon (both mornings) and all the breakfast area was unclean with dirty surfaces everywhere. Both mornings most of the tables (of which there are not many) were full of dirty dishes and crumbs. The floor was full of food also. I feel sorry for the staff (often just one of them manning the bar, the reception and the breakfast ares) as they could not keep the area clean. Easily the worst premier inn I've stayed at I'm afraid to say.
• LL

  Laura Lavallin

  Aug 21, 2026
  5.0
  Decent hotel great location breakfast was nice it was quiet tidy coyld have been little cleaner in our room and downstairs chairs stains etc. Parking very close all in all good stay our son had a great time would definitely return here thumbs up 👍
• MM

  Meg

  Aug 10, 2026
  5.0
  Was lovely! Ines made me feel right at home, very warm welcoming and friendly. Hotel was clean my room only had 2 faults the tv remote didn’t work, we then realised it was the wrong remote for the tv but we got that changed and the towel hook in the bathroom was hanging on by a thread. But other than that was lovely! Thank you for making us feel welcomed and making sure we were ok.