Premier Inn Shrewsbury Town Centre hotel

Bewertungen

• RB

  Richard Brown

  1 day ago
  5.0
  Been before was ok again
• PW

  Paul White

  Sep 28, 2026
  4.0
  Nice location on the river Restaurant and bar were not open upon our arrival, was quiet though
• GG

  Guppy Golden

  Sep 12, 2026
  4.0
  I stayed here 1 night as part of a work event party of approx 50. Check in was welcoming, he had a pre- organised box of key- cards with post-it on each with the name. The poor man was running everything, reception, bar, kitchen porter etc. I saw 1 other staff & 1 kitchen maid while there. My main bug was that our dinner seating was later than expected so we weren't eating till 20:20. Then I learnt data security was lacks. I was concerned for a colleague so asked if he had checked in (not even what room, just read he in the hotel) & was told they couldn't tell me (fair enough), but the key- card box was then left on reception unattended for anyone to go through (which my manager did to find hers after being told this was procedure by another of my colleagues) & my room number was given to a colleague just for the asking. Given the current climate regarding guest safety in hotels of this nature..... concerning
• AD

  A D

  Aug 21, 2026
  1.0
  As a very regular guest at this hotel, I was particularly disappointed by my experience with reception on this occasion. I asked for one additional room key and was abruptly told “no”, without any sensible explanation or attempt to help. The interaction then became unnecessarily uncomfortable when the receptionist asked how many nights I was staying. I replied, “a couple of nights.” He repeatedly and quite assertively repeated it three times asking me to specify exactly how many nights, which I initially did not understand. He then explained that “a couple” does not mean two and that I should have specifically said “two nights.” I found the manner in which this was communicated quite patronising and unnecessary. I subsequently checked because the exchange left me questioning whether I had used the expression incorrectly. In normal English usage, “a couple of nights” means two nights. This may seem like a small interaction, but it made me feel uncomfortable and unwelcome, which is particularly disappointing as someone who stays at this hotel very regularly. Good customer service is not only about the answer being given, but also about how guests are spoken to. Unfortunately, the receptionist’s abrupt and unnecessarily assertive manner fell well below what I would expect.
• MW

  Mia Walmsley

  Aug 10, 2026
  3.0
  The location is a convenient 8-10 minute walk from the train station. Unfortunately, although we paid for early check-in, we were greeted by a woman at self-check-in who abruptly informed us no rooms were ready - she then disappeared. Around 15 minutes later, she and another lady returned, spoke to another customer who was waiting to check-in, and then checked them and ourselves in. No apology for the wait. We were given a room on the second floor, right next to the door to the lift, which ensured we heard everyone who entered and exited the list over the next 2 days, including during the night. The room was small and clean. The windows don't open at all and there was a "old" smell about the place. The aircon helped but the lack of ventilation meant the window was full of condensation in the mornings. Unfortunately, Saturday night appeared to be party night for the venue over the road so, despite being exhausted none of our party, including 2 children, slept till gone 11pm. Other than check-in we saw no staff at all over the weekend. Would we return? Not likely.