Premier Inn Nottingham West hotel

Bewertungen

• CP

  chintan patel

  4 days ago
  5.0
  Beautiful hotel with plenty of space for parking, tram stop is just a short walk from the hotel , amazing breakfast
• WC

  Wing Fai Chan

  Aug 26, 2026
  5.0
  The room was great...the staff were amazing! Off duty staff still offering up advice about the hotel when they saw i was struggling with a few bits. 100 out of 10 to these gals and guys!
• MT

  Mikey T

  Aug 21, 2026
  5.0
  As Lenny says you know what you get at a premier inn Friendly staff and a decent room.
• AH

  Angie Holt

  Aug 3, 2026
  5.0
  Everything here was great. The staff were very friendly and helpful. The location was good as there is a tram that takes you into the city. The breakfast was more than adequate.
• MA

  Md Raju Ahamed

  Jul 25, 2026
  1.0
  “ Disability Discrimination” I am extremely disappointed with my experience at Premier Inn Nottingham West. I booked a family room for two nights for a family holiday. Due to a change in plans, I paid an additional £58 to change my booking date. In total, I paid £210 (£152 for the booking plus £58 to amend the date). After checking in at around 10:00 pm, the night receptionist (whose name I believe began with “V”) asked my family to leave the hotel before midnight. I was told that if we did not leave within 30 minutes, the police would be called. I was travelling with my three autistic children. Rather than risk causing them further distress or creating a confrontation, I felt I had no choice but to leave the hotel, despite having paid for two nights’ accommodation. We then had to make alternative arrangements late at night after a three-hour drive from Guildford, Surrey. What made this experience even more upsetting was that I felt my family was treated unfairly because of my children’s disabilities. Families with autistic children deserve understanding, patience and reasonable support, not threats of police involvement. To make matters worse, I have now received an invoice showing a payment of only £70, which does not reflect the £210 I actually paid. I have asked Premier Inn to investigate this incident, explain why my family was removed from the hotel, and correct the billing records. This experience caused significant stress and upset to my family, and I am considering taking the matter further if it is not resolved appropriately.