Premier Inn Kettering hotel

Bewertungen

• ZZ

  ZeeBee

  Sep 26, 2026
  1.0
  Extremely disappointing and unprofessional treatment by a member of staff We stayed at Premier Inn Kettering on Friday 25 September, booking two family rooms for a leisure trip with our children. We have also used Premier Inn regularly for business travel over a long period. We arrived at approximately 9:45pm. The car park was poorly lit, and the space where we parked had no clearly visible floor markings or signage indicating that guests were not permitted to park there. The night receptionist was on duty at the time and were present outside where we were parking but she did not advise us that we had parked incorrectly. When we checked out at approximately 10:15am on Saturday 26 September, an receptionist seed to be asian lady with brown complexion followed us outside to the car park and confronted us in an extremely rude and aggressive manner, shouting at us about where we had parked, in front of our minor children and other guests. I moved the vehicle away and returned to ask why the matter had been handled in such an inappropriate manner. Rather than dealing with the situation professionally, she continued to be confrontational, threatened us with a PCN and told me that I should not come back to the hotel. Most concerningly, when I asked for her name, she refused to provide it and covered her name badge. I have video footage outside the premises regarding our interaction and can provide it to management if required. This was not a situation where we were trying to avoid paying for parking or taking someone else’s space. There was plenty of parking available when we arrived. If there was a restriction, a simple explanation at check-in or a polite conversation at checkout would have resolved the matter immediately. What makes this particularly disappointing is that we have been long-standing Premier Inn customers and have booked the brand repeatedly for both family but mostly business stays. After this experience, we are seriously reconsidering continuing to use Premier Inn for our future business travel. I strongly request that management investigate this incident, including reviewing any available CCTV the night when we parked and the time of the incident also speak with the staff member and the night receptionist who was present when we arrived. A parking issue can be resolved professionally. Publicly shouting at guests, threatening them, refusing to identify yourself and telling a paying customer not to return is completely unacceptable. I expect this incident to be investigated properly and the conduct of the staff member addressed accordingly.
• AM

  Amanda Mackay

  Sep 25, 2026
  1.0
  We wanted dinner as traveled a long way. Asked to book a table but could not accommodate us till 8.30 pm. Took the 8.30 booking but was total caos.sat us down at 8.20 and had to sit and listen to so many complaints about an hour and a half wait for food. The lady complaining had two small children who we're distressed and hungry. In the end they just walked out and that was just the wait for their starters. We sat and waited but 45 mins they had still not taken our order . Luckily for us I anticipated this and ordered a just eat. It cost me £13 and arrived before my order was even taken by staff (just ignored) Advice DON'T EAT here ( this was 25.9.26) They have gone way down hill since the sale of the attached restaurants. Even the bar staff said they have had no training total rubbish . I am obviously annoyed , but more for that poor family who premier inn management let down . You should be ashamed, I hope you are saving a fortune, but don't worry I am sure Lenny Henry will still promote you at a bargain price ( NOT)
• SM

  Sharon Murphy

  Sep 23, 2026
  4.0
  Room and bathroom were clean and tidy. Brilliant bed, would have had a fab night's sleep if not for the husband's snoring. Breakfast O.K, but not much choice of pastries and took a long time for tables to be cleared. Would stay again.
• JJ

  Jordan

  Sep 16, 2026
  1.0
  Do not bother using the restaurant unless you want to wait over an hour and 50 minutes for still no food amazing.
• DM

  Donna Morris

  Sep 9, 2026
  5.0
  Lovely Premier Inn, staff were very friendly and accommodating when we needed information etc. They were in the process of changing from Brewers Fayre so it was a new food & drinks menu and meant the first night we did have to get food out. We stayed 2 nights, so got to try the breakfast and evening meal options. Food was good and considering it was all under a big change, they did very well to get food out to everyone.