Premier Inn Edinburgh Airport (M9, Jct1) hotel

Bewertungen

• CG

  Callum Gray

  Sep 29, 2026
  1.0
  Twice we have stayed and both times have been very poor. Recently attempted to stay here and was told that there had been a burst water pipe, meaning there was no running water available. All the hotel could offer was a few bottles of water and that we could have a refund. Will not be staying here again and do not recommend booking here, just stay at the airport like we ended up doing.
• JW

  Jane Wilson

  Sep 27, 2026
  1.0
  Only stayed 1 night to catch a flight. Room smelt terrible, no opening windows or fan to help dissipate the smell Ate in the restaurant which was abmismal, the veggie burger you couldn't taste as it was loaded with pickles and all manner of sauces, the coleslaw looked and smelt like cat sick and was bright orange! The gammon steak, which was stringy and chewy, was served with pineapple that had been in vinegar. Neither of these dishes were hot, apRt from the chips! We won't be back
• SC

  Sandra C

  Sep 18, 2026
  1.0
  Having stayed at multiple Premier Inns, we relied on reception staff who took our details but failed to inform us that parking required a separate payment (the signs are poorly visible). ​We briefly exited the car park for 30 minutes to clean the rental car at a nearby petrol station and returned—triggering a second fine on the same day. Total cost: £174 in penalties (£87 x 2 via Avis), for only one night at the hotel. The hotel already has previous bad reviews regarding this exact parking issue, yet they have clearly done nothing to improve their process. The hotel has completely refused to take responsibility for their reception's miscommunication, hiding behind their parking contractor. Their only answer was to tell us to contact Horizon—knowing full well that if you are in a rental car, the agency pays the fine automatically and Horizon will no longer accept any appeal or claim. Combined with poor cleanliness standards on our trip (finding leftover items under the bed at another location), this experience was unacceptable.
• CM

  Craig Mordecai

  Sep 12, 2026
  4.0
  Around 20 of us stayed at the hotel for4 nights while working on an event at the Royal showground just down the road. It's a premier inn, nothing special but clean and tidy, good choice for breakfast as always and a reasonable evening meal menu. Everything was all good until the last night when 5 of us chose to eat in the restaurant. We arrived at 6 30 and was served by a waitress called Robin, she was very polite and efficient. 3 orders of starters arrived as planned and they were consumed. We waited...and waited...and waited...and w.... 45 minutes went by and there was no sign of main courses. We have now been there for 1 hour and 15 minutes. After complaining, Evie, another waitress , again very polite and competent came and explained that there had been a mix up and that out food was now being cooked! One of us asked if we could maybe have a round of drinks ( 2 of which were soft drinks) on the house as compensation for the wait... Next thing the manager, Jess came over and snapped YOUR FOOD IS ON THE WAY! We again explained that everyone else had arrived after us and we're already devouring their main courses...even louder Jess repeated YOUR FOOD IS ON THE WAY!! She then accused us of raising our voices. She did repeat the same thing a couple of times more before storming off. We never did get any drinks. To be fair I think we all enjoyed our stay, all bar this appalling service from the manager Jess. This is not the way to talk to guests. Really bad customer service, very disappointed in you Jess. Anyway, it's all good for a few nights, just hopefully you won't stay when Jess is on shift, and if she is, don't complain unless you want to get shouted at!!!
• SW

  Stuart Wilson

  Sep 12, 2026
  3.0
  Stayed here as working in the area. Check in person great, very helpful. Staff at breakfast all really good. On last night a small group of us decided to have a meal in the hotel. Table booked, we went in to restaurant at the selected time. Our order taken within a few minutes, drinks arrived and then the starters. All good so far. We then sat and watched all the tables around us that sat down after us recieve their meals, some both starter and main course. Had to ask what had happened to our main courses, this was probably about 35 to 40 minutes after the starters. We were told that kitchen were on with it, I asked could we have a round of drinks as compensation for the delay. Was told she would ask the duty manager. The duty manager then arrived saying food was being done, with quite an attitude. Jen the duty manager then stood and said I'm the duty manager I let the kitchen do what they do. That is not managing. No explanation why there was a delay. If we were told we messed up and forgot the order sorry then fair enough but nothing. Two other members of staff, Robyn and Evie, working in the restaurant were both very pleasant polite and apologetic unlike the duty manager. If staying in this premier inn I suggest enjoy the breakfast but go elsewhere in an evening. There are a lot of good restaurants within 10 mins drive