Premier Inn Edinburgh Airport (M9, Jct1) hotel

Reviews

• KA

  Kishan Agrawal

  1 day ago
  5.0
  Staff were lovely - especially Jen! Always on hand to help whatever the time of day. Really lovely experience. Thanks!!
• AR

  Allan Reekie

  6 days ago
  5.0
  Breakfast was good, it was a good place to wait in the car being serviced. There's plenty of garages in the area so at least there's a place to wait.
• MD

  Michael D'Cruze

  May 20, 2026
  2.0
  I've left an additional star because generally things were fine, but it only takes one stinging issue to ruin a hotel stay and unfortunately that happened the moment I walked in and tried to redeem my prepaid meal deal, which I was told I couldn't have because they'd fully booked the restaurant with external parties. Any hotel that supplants its paying guests for more profitable external customers deserves a bloody nose. After an already heavily disrupted day, this is not what I needed. I was offered sarcastic commentary by the hotel manager who seemed to believe I was at fault for failing to reserve a table in advance (this isn't part of the booking process) and further that they were victims of their own success, which was even more egregious. One might expect a goodwill gesture in such circumstances, but no. A partial refund is all they saw fit to offer. Imagine if you turned up to a hotel and they'd double-booked your room and refused to do anything about it other than give you your money back. It's the same principle and these guys do not deserve your custom. A formal complaint will follow.
• NT

  Nimish Thomas

  May 4, 2026
  4.0
  ​I am writing this to bring to your immediate attention a very disappointing experience I had at your hotel on April 30, 2026. I had booked two rooms for a two-day stay. ​I arrived at the hotel around 1:30 PM. Since the official check-in time was 3:00 PM, my only intention was to request a space to keep my luggage until the room was ready. I waited patiently while the lady receptionist was assisting another guest. However, as soon as she finished, without even asking how she could help me, she spoke to me in an extremely rude and unprofessional manner. ​She told me to my face that she was "tired" and could not process any check-in at that moment. She further added that if I wanted to check in early, I must pay an extra £15, without even listening to the fact that I only wanted to drop off my luggage. Her tone was dismissive and insulting, as if she was talking down to me. ​Points I would like to highlight: ​Professionalism: I have stayed in over 100 hotels globally and have worked in the hotel industry myself for 10 years. I have never encountered such a hostile attitude from a receptionist. ​Basic Courtesy: A guest expects a simple smile or a "How can I help you?" She showed neither. Her behavior is a poor reflection of Premier Inn's hospitality standards. ​Contrast in Service: I must mention that when I returned at 3:00 PM, I was assisted by a male receptionist who was very polite and welcoming. The restaurant manager and other staff were also excellent. It is disappointing that one individual's behavior ruined the entire reputation of your team. ​I intended to note down her name, but she was not at the desk when I returned. She was on duty on April 30th at 1:30 PM. ​As a regular traveler, I believe that staff who treat guests with such disrespect do not belong in the service industry. It affects the business and the mental well-being of the guests. I hope you will investigate this matter, identify the staff member involved, and take necessary corrective actions to ensure this doesn't happen to anyone else.
• SS

  Shane Stephen son

  Apr 28, 2026
  3.0
  Jezzo What can I say. Ordered food vouchers with my reservation On arrival to the hotel we checked in and went down for dinner (6pm) we weren’t seen to half hour later where we weee advised they don’t accept walking we need to book (there was plenty of spare tables) earliest appointment way 7:45 so we had no choice but to agree. I kept an eye on the restaurant and there was plenty of tables between this times. Went back at 7:45 didn’t get seated by staff till 8, drinks didn’t arrive to 8:15 starter didn’t come till 8:42 the adults mains and child mains didn’t arrive to 9:30 Not good with children of 8pm the, 5 and 9.