Premier Inn London Hanger Lane hotel

Bewertungen

• DR

  Davina Revell

  Jul 3, 2026
  5.0
  My daughter and I stayed here a week ago for the Harry Styles concert at Wembley. Found the hotel to be a great location not far to walk from the station, staff were very friendly and welcoming. A lovely staff member Seharun was very helpful in giving us different travel options to get to Wembley. Overall a very good stay, rooms were lovely and clean and the buffet breakfast was great! Will definitely be using this hotel again. Thank you for an enjoyable stay😊
• DB

  Donna Burden

  Jun 29, 2026
  5.0
  Just back from a 1 night stay , excellent location , easy to get too via train or bus , friendly welcome , our room was lovely , very clean , Had air conditioning which was very much needed in the heatwave ,nice and quiet in the rooms couldnt hear the traffic from outside good noghts sleep , then this morning we went for breakfast again a very friendly greeting from Migma who was lovely and helpful thank you , good choice of food , cooked perfectly, then had pancakes with fresh fruit and plain yogurt pancakes weren't great though felt stale, the rest of selection croissants pain au chocolat lovely , we will definitely be back well done to all your team 😀
• AP

  Alexandra Parkin

  Jun 21, 2026
  5.0
  *The good stuff:* *Location*: Not far from Wembley at all. Super convenient for events/gigs. *Parking*: £15 overnight, first come first serve. We had no issues getting a space. *Room*: Spacious, air conditioning worked great, very clean, and the bed was so comfortable. Couldn’t hear any outside noise thanks to the excellent blackout curtains. *Staff*: All wonderful. Special shoutout to the lady on checkout yesterday afternoon — she was manning the bar and check-in all by herself and still kept everything running smoothly. Never a queue, always friendly. *Check-in*: Lots of seats while we waited for the room. Option to leave bags in the safe room which was handy. *Breakfast*: Excellent the next morning. So much choice, lots of tables, everything clean. Staff were busy cleaning and serving but still took time to chat. *Little extras*: We mentioned we were going to Harry Styles and they even printed us a help sheet with bus/tube directions. That kind of service goes a long way. No complaints at all. Great base for Wembley, and the staff made it feel way more personal than your average chain hotel. Would definitely stay again. Made our family feel very welcomed.
• HH

  Hollie

  Jun 20, 2026
  2.0
  Unfortunately this was the worst experience I’ve had at a hotel thus far. Me and my friend have just come back from a 2 night/3 day stay at this hotel, check in was at 3 we got there at 2.30 they said the room would be ready in 10 minutes then we can self check in on their 2 screens, we thought ‘perfect, check in early and start getting ready for our Harry Styles concert’ Unfortunate we were grossly mistaken. The lobby started to fill quickly and people started trying to check in, it worked for maybe 2% of the people (probably about 100 people) so we question the lady- she says the rooms aren’t ready and walks away. Not a single member of staff is about, on the bar, the check-in desk, the dining area- nothing. Everyone is stood there unsure of what to do, it’s now 3.05 so we still have hope, everyone’s trying to check in nothings working- finally a man comes out and is on the phone along with the caretaker both are the most unhelpful people I have ever met- they say the rooms won’t be ready until 5/6pm when we need to be at the concert- we travelled from Wales, some from Ireland all leading up to this. The caretaker is vile, the most sarcastic man- no use to anyone says ‘the rooms aren’t clean there’s nothing we can do.’ Check in is at 3, finally at 3.45 we get to the front of the que and miraculously the rooms are ready, so why were we waiting for over an hour? Breakfast was awful, no selection, barely any staff about. It was so bad people around me as well as myself were looking at other hotel rooms for extraordinary prices (that is all that was left) just to have somewhere to stay and get ready. If there are 2 massive artists (Harry Styles and Shania Twain) playing 12, sold out, almost consecutive nights at Wembley and you’re fully booked you have a plan, you have a plan B but no. Not only that the staff were awful communicators and incredibly stand off-ish and rude. Will absolutely never return, I’ve never had such an awful experience.
• V

  vickie * . •

  Jun 18, 2026
  1.0
  stayed for a night during harry styles’s wembley run. considering we attended for the third night of the tour, you would think it would be significantly better managed after the first two nights as it was a fully sold out hotel, hosting guests that the majority of which would’ve been on a time limit to get to wembley. upon arriving early and ringing the bell for service, we were walked past thrice and ignored despite there being three members of staff sat talking in their break room. we eventually gave up and went outside to get some food before trying again at check in time (3pm). check in time was busy as expected, again this was a sold out hotel, with people massively queuing and only one member of staff dealing with it all - three members of staff still sat in the break room chatting by the way. the self check in machines were only working for some people, and the people who were struggling had no one to help them, people were even having to hunt down check in cards themselves to be able to do so. the male at the desk had no idea what was going on, and another member of staff eventually came down and told him that they ‘didn’t have any rooms ready’. this information was not passed onto the hoard of people waiting to check in and was only heard by the few near the desk. at this point it was well past the promised check in time of 3pm, no proper information was being passed onto people as to what was happening, expected waiting times for rooms kept on changing from anything to within the next ten minutes to from 6pm. once we got to the front desk, the male at the front desk was not apologetic for the wait and misleading information (which was causing a mild mass panic amongst people waiting to check in) and did not complete our check in properly after waiting a while to get to front of the line as he checked us into one room out of the two we had booked. i went back and asked if both keycards were for both rooms and he said ‘he didn’t know there were two rooms on the booking’ even though both would show on the machine when attempting to check in that way (before it told us our room was not ready yet even though it was well after 3pm). whilst checking us in, he also was very slow and was not conscious of the hoard of people behind us waiting to also check in, holding everyone up even more. there were two desks and two machines yet one member of staff working to check everyone in. since the service we received was so slow, i said i would come back and check the second room later as we all were delayed getting into the room and had to go to one room altogether (there were four of us) and rush getting ready. upon entering the room, the room smelt very strongly of cigarettes and was another issue after the stress of checking in. overall, my experience with this premier inn was shocking and appalling and as a loyal customer, this has made me reconsider my next stay with the company.