Premier Inn London Heathrow Airport Terminal 4 hotel

Bewertungen

• AN

  A320 Nick

  1 day ago
  5.0
  This is the UK's Best Kept Secret is Premier Inn on terminal 4 arrivals and departures you've got a constant bus service from the terminal 4 car park zone a to the terminal itself and the buses are frequent all the time it's a brilliant regular service you won't have to wait the staff are great on the buses and the staff are great in the in the hotel itself from when you park your car in the hotel £30 a night for those booking in from the car park manager to the hotel reception it's just seamless the food is good in the restaurant is kind of a bar restaurant atmosphere everything is clean the rooms are fantastic just one tip if as you can open the windows you must switch on the fan to maximum and then set the temperature to what you want I selected minimum and that was fine for pressure in case or else you're just overheat apart from that there's television in the rooms and mini bar there's a telephone there if you want to ring down for room service it's just really really great I will go there again and the prices are reasonable
• PK

  P K

  4 days ago
  5.0
  I had a very good stay at the Premier Inn London Heathrow Terminal 4 hotel. It is located about 8-10 minute walk from the departures level of Terminal 4. Please note that you do not have to exit the airport to get to the hotel. Look for a sign "To Hotels" close to check in hub H. There is a tunnel that leads straight to this hotel, as well as a few additional ones. It is very convenient. When you check in, I highly recommend purchasing the 29.99 pounds dinner/breakfast package. It is definitely worth it. My room was small but clean, especially the bathroom. The staff was very friendly and polite. The only recommendation I have for the management is to install at least one outlet with a fast USB charging port. Any international travellers who do not have the UK plug have no way to charge their electronics. Although there is an USB port that is part of a gaming console/plug-in connection under the TV, it is extremely slow and only works when the TV is on. Obviously, I couldn't recharge my phone my phone during the night without the TV being on all the time. Apart from this small inconvenience, I would recommend choosing the Premier Inn especially at the reasonable price I got through my airtime website.
• AW

  Anna Windsor

  6 days ago
  1.0
  Like others have said the staff are very uncaring and unprofessional. Many have that 'I couldn't care any less' expression. One even pulled faces at me, when I reciprocated she criticised me. Very bizarre and unprofessional at this hotel. Who acts like that behind a hotel reception?! When I arrived, a receptionist very similar to the above said there were no rooms. I tried with another receptionist - nice lady from Lithuania booked me a room. Ridiculous. The former clearly didn't want to help. Get a job in a back tax office if you don't like people. Was supposed to have a phone delivered but they totally messed that up as my room phone wasn't working. Zero care or responsibility. How would they feel without a mobile phone? You are merely a number at this place. The heating is non-existent, it blows cold air. Cleaning doesn't exist either! They told me they could just replace the towels, 5 nights and no cleaning is disgusting. No room service. Terrible wifi even the one you pay extra for. I complained, they just give you an email for their customer services. So zero care or responsibility. Premier Inns are only passable if you get a cheap rate - impossible here. They're only slightly better than lousy Travelodge's.
• NV

  Nova Veltmaat

  Sep 29, 2026
  1.0
  Two years ago, I stayed at the Premier Inn Terminal 4 and had a very positive experience. That is why, when planning a city trip to London with a friend, I decided to book this hotel again. Unfortunately, our stay this time was a huge disappointment. After checking in, we went to our room, but it quickly became clear that it had not been cleaned properly at all. We found hairs in the bed and in the bath, the toilet seat and bathroom mirror were dirty, and the carpet did not appear to have been vacuumed. We went to reception to report this and, thankfully, the staff were friendly and helpful and offered us another room. Unfortunately, the second room had very similar issues. The bathroom clearly had not been cleaned properly either: there were hairs in the toilet, in the shower, and even on the shower curtain. As the staff could not guarantee that a third room would be any cleaner, we eventually decided to accept the second room on the condition that it would be thoroughly cleaned the following morning and that the bed linen would be changed. After a restless night – the air conditioning and mechanical ventilation were very noisy – we went into London the next morning. We had been told that our entire room would be thoroughly cleaned at 11:00 a.m. When we returned that evening after our first day in London, we could see that someone had entered the room, but unfortunately that was about it. The bins had been emptied and the bed had been straightened, but the room had not been cleaned and the bed linen had not been changed, despite the clear agreement we had made. The staff told us that the hotel is now working with a new cleaning team. Based on our experience, this has certainly not been an improvement. The reception staff submitted an official complaint to the cleaning team on our behalf, but nothing further was done about it during our stay. Unfortunately, the food at the hotel was also very disappointing. We ate at the restaurant on our first evening. There was a completely new menu compared with two years ago, so initially I was quite positive about it. However, the food turned out to be very poor. The nachos were completely soaked in liquid cheddar sauce and did not have real cheese or the other toppings you would normally expect with nachos. The other dishes we ordered were lukewarm and also had a strange aftertaste. What disappoints me most is that I deliberately chose to return to this hotel because of the good experience I had two years ago. That makes the difference between my previous stay and this one even more disappointing. The reception staff were friendly and did try to help us, but ultimately the problems were not resolved. In my opinion, a clean hotel room is not a luxury; it is an absolute basic requirement. Finding two rooms that had not been properly cleaned, followed by a clear promise to thoroughly clean the room that was then not fulfilled, is simply unacceptable. It is such a shame, especially considering my previous positive experience, but after this stay we will not be choosing Premier Inn again.
• BB

  Bill Belegrinis

  Sep 17, 2026
  1.0
  This was one of the most frustrating hotel experiences I’ve had, not because of the room, but because of the complete lack of professionalism from the front desk. We arrived late at night after a long international journey. Before heading to bed, I specifically asked Lenny at reception whether breakfast was included with our room because we needed to be up at 5:00 a.m. to eat before catching an early flight. I even asked him to confirm it. He assured us breakfast was included. We woke up at 5:00 a.m., packed our bags, went to the restaurant, and were told we had to pay. We returned to reception, where Lenny was still on duty. His explanation? He hadn’t actually checked. He had simply assumed breakfast was included. That is unacceptable. If a guest specifically asks you to verify something, you verify it. You don’t guess. What made the experience even worse was his attitude. There was no meaningful apology, no ownership of the mistake, and no attempt to make things right. The colleague standing beside him was equally uninterested. They seemed far more comfortable shrugging off the problem than helping a guest whose morning they had just disrupted. Mistakes happen. Indifference is a choice. The complete absence of accountability is what earned this review. One final warning for anyone arriving late into Heathrow: if the Tube has stopped running between terminals, getting from Terminal 3 to Terminal 4 can be surprisingly expensive. We had to spend roughly £35 on an Uber just to reach the hotel. The room itself was perfectly adequate. Unfortunately, the front desk experience was so poor that it overshadowed the entire stay. If your reception staff can’t be bothered to verify basic information when asked directly—and then show no concern when they’re proven wrong—that reflects badly on the hotel as a whole.