Premier Inn Liverpool City Centre (Liverpool One) hotel

Bewertungen

• CS

  carol sommers

  today
  4.0
  The service on our arrival was outstanding. We had a problem with our room but this was quickly rectified by Nadine who swapped our room. She is so polite & is always so happy to greet you. Premier Inn you have picked a great girl & you would be lost without her.
• HW

  H W

  6 days ago
  2.0
  A strange hotel that I shan't be visiting again. Having the reception on the second floor sets the tone. Why not have a desk on the ground floor? So that you can have a reception on the second floor, manned intermittently by staff undertaking different duties too. Slightly early check in? No chance. It's 15.00 and no earlier. Why not be like every other hotel in the world and exercise a little discretion? I requested to have my room cleaned - there are signs instructing you to do this as it doesn't happen automatically (why?). The lady at the desk wrote it down; it didn't happen. I note the other recent negative reviews of this place - Premier Inn need to take it in hand.
• KC

  Kieron Clarke

  Jun 19, 2026
  1.0
  I stored my luggage with them earlier today using stasher, came back for it later on and they told me to go and grab it from the storage room which I think is already a problem considering it was in a room with everyone else’s stashed items, then the worker noticed that my luggage tag had been lying on the floor with several other tags that they had just left everywhere, so he grabbed my suitcase off of me and made us tell him what was inside for him to let me have it back. Terrible, very unsafe, untrustworthy.
• ER

  Emily Roberts

  Jun 19, 2026
  1.0
  Me and my partner left our suitcase in the hotel with the app stasher whilst visiting the city. Absolutely terrible service and worst stasher we have ever done, the staff do not know how to keep anything safe at all. First of all we were taken into the room with everybody else’s bags and belongings and the guy didn’t even look at our ticket/code that we had if you know how stasher works you are given a ticket and your bag is given a tag with the same code on so the staff can easily identify that the bag is your belongings and not someone else’s(so anybody can basically walk in and steal stuff from the room) when I was in the room every single tag was on the floor and ripped off of the cases and bags all mixed up, I grabbed my case and the guy asked if one of the many tags on the floor was mine which none of them were so god knows where they lost the tag. He then asked me what’s at the top of my case luckily I had something specific in my case that was generic as anybody can go in grab your case or bag and say a default item like black hair brush, black top etc. He then explained that this happens all the time and they have to pay insurance for missing and stole bags/cases I then stated “you guys should keep the correct tags on the cases rather than on the floor” and he basically didn’t even care like I say he said this happens all the time (this is not a statement to be proud of) DO NOT TRUST THIS PLACE TO SAVE YOUR LUGGAGE WHETER YOU ARE DOING STASHER OR STAYING THERE your stuff will 100% get taken this has also put us off staying here as a simple task like this can not be followed
• CT

  Carol Tilley

  Jun 18, 2026
  5.0
  Great hotel in the heart of the city close to shopping centre. Not far from the Albert Dock the Beatles museums.Im so glad I booked this hotel next time we go back to this wonderful city I will book to stay here.😃