Premier Inn Preston East hotel

Bewertungen

• AM

  Andy Menham

  4 days ago
  5.0
  It's a premier Inn, you know what you are getting.
• LF

  Liam Fox

  Aug 24, 2026
  3.0
  Room was poorly ventilated with spots of dirt in the shower. Extra bed we needed not provided on arrival. No tea and coffee in room. Breakfast buffet stone could although they cooked us a fresh one which was nice
• MK

  Mehroz Khan

  Aug 16, 2026
  2.0
  We stayed at Premier Inn Preston East on 19/07/2026 for 2 nights, travelling as a family of 4 adults and 2 children. We booked 2 family rooms, one for my parents on the ground floor and another for us on the first floor. Overall, the stay was somewhat good, but unfortunately there were a few issues that made the experience disappointing. Firstly, the carpets in both rooms looked very old and could definitely do with replacing or refreshing. We also found spiders in both rooms, which wasn’t pleasant. The biggest problem was my parents’ ground floor room. There was a very strong and unpleasant sweaty smell inside the room. Our room on the first floor did not have this smell at all, so there was clearly an issue specifically with their room. We asked several times, across both the first and second day, whether my parents could be moved to another room because the smell was so unpleasant. Unfortunately, the manager or person in charge at reception repeatedly told us that there were no other rooms available. We understand that a hotel can be fully booked, but it was still very disappointing that nothing could be done despite us raising the issue several times. There was also a smaller housekeeping issue in our room. The body wash dispenser attached to the wall was completely empty and had apparently not been checked or replaced before our arrival. We only discovered this when we needed to shower the following day, so my wife had to go down to reception and ask for a replacement bottle. These are basic things that should really be checked when preparing a room for new guests. There were some good aspects to our stay, and our own first floor room was generally fine apart from the issues mentioned above. However, considering we stayed for two nights and had booked two family rooms, we expected better attention to cleanliness, room condition and basic supplies. One additional suggestion for Premier Inn would be to introduce Apple Wallet support for digital room keys in the future instead of relying entirely on physical key cards. It would be a very convenient and modern improvement for guests. Overall, it was an average stay, but the smell in my parents’ room, the old carpets, spiders and lack of basic room checks made the experience more disappointing than it should have been.
• JA

  JoelJoel A

  Aug 12, 2026
  1.0
  My wife went to the hotel to help her physically disabled mother access her room. She entered her own car reg at reception but nonetheless received a parking charge. The hotel refuses to take a programmatic approach and cancel the charge until I have gone through a lengthy appeals process with a third party company. What a truly, disgusting and reprehensible business. Do not go here.
• LB

  Lisa Brown

  Aug 8, 2026
  4.0
  We had a lovely stay at the Preston Premier Inn. The room was very clean, the beds were really comfortable, and we appreciated having two fans in the room, which made it much more comfortable in the warm weather. The restaurant staff were all lovely, friendly, and welcoming throughout our visit. The food was okay—not the best we’ve had, but perfectly acceptable. Overall, it was a pleasant stay, and we’d happily stay here again.