Premier Inn Manchester Airport M56 J6 Runger Lane North hotel

Bewertungen

• SK

  Shaye Kelly

  5 days ago
  1.0
  I made a booking with yourself at half 10 Sunday night on the premier inn website. I originally made the booking for 9th of July Thursday and to checkout 10th of July early hours of the morning. For whatever reason when the booking was purchased the confirmation came up as I made it for Sunday night. For reference I live in Newcastle, and was at my home at the time of the purchase, I have no reason to make the booking at half 10 at night for a Manchester airport hotel if I fly from Manchester airport on Friday morning. That night I then tried to ring your hotel I rang on a multitude of occasions as did my partner where each time nobody answered. As far as I was concerned hotels have a 24/7 availability policy so within those tries somebody should’ve answered at least once. I then rang early hours of this morning so I could resolve this issue as it has been incredibly distressful, I was then met with a man who told me he was duty manager who immediately upon me explaining my situation was just incredibly rude and dismissive, I didn’t expect him to immediately be able to resolve my issue and rearrange the booking however a bit of empathy and understanding on the phone would’ve been appreciated, his attitude to put it quite nicely was a disgrace and really took me by surprise as I am also a supervisor in customer service (specifically retail) and would never treat customers the way he treat me. I then rang your hotel again after speaking to customer service (the cancellation team) where they told us that he could rearrange the booking. I understand he explained to me he couldn’t and why he couldn’t however in between all of that we had a very large disagreement where he told me I thought I was more superior than him as a customer. I would like to reiterate that again as somebody that works in customer service and has to deal with customers day in and day out that I would never consider myself more superior than any staff members. I will be leaving a review on your website about my terrible customer service with this man in particular and would appreciate if you could speak with him and ask that he makes an effort to speak to people with a bit more manners and has a better attitude over the phone in future.
• LK

  Lester Kelly

  6 days ago
  4.0
  Rooms done the job. Good area downstairs with a bar and some food. Digital self check-in didn't work but there was someone there to check us in.
• MP

  Maisie peniston

  Jul 2, 2026
  1.0
  room is lovely, tap pressure not very good but overall lovely room, however the food service was terrible, didn’t even put my order through the system and didn’t bring it too the table and had to prove i had paid to get my food.
• JR

  Jeffrey Robinson

  Jul 2, 2026
  5.0
  The location was perfect for the airport. The staff particularly Sharon in the restaurant was excellent. Sharon was so friendly and she looked after us. She deserves praise for her excellent service. Kr Jeff, Julie, James, Sophie & Maya 👍
• TT

  Truthertron

  Jun 3, 2026
  1.0
  Never in my life have I been so disappointed, angry and dissatisfied with a Premier Inn stay. After a long, exhausting, and stressful day of travelling, plus my flight being delayed by 2 hours, I eventually arrived at 3am to check-in, courteously ringing from abroad beforehand to let reception staff know I was going to be late, but was still coming. Upon arrival, I specifically enquired about paying for a late check-out, as I regularly pay an additional £15 fee in your other branches to remain in the room until 2pm. The receptionist advised that a 2pm checkout was not available, but kindly stated that I could stay in the room until 12:30pm at no extra charge, which was greatly appreciated. After finally settling into my room, I didn’t get to sleep until almost 4:30am. However, at approximately 11am I was abruptly woken by a member of your housekeeping staff who repeatedly and aggressively banged on my door, demanding to know when I would be checking out. I explained to this lady that reception had authorised a 12:30pm check-out for me, at which point she appeared visibly annoyed and stormed off, muttering obscenities under her breath. Shortly afterwards, I went to get in the shower, and during this time I heard my external door open and then slam violently shut. I found this extremely concerning and wholly unacceptable from a safety and security perspective. I was in the bathroom with the door closed, and was unaware if someone was in my room or not which caused unnecessary anxiety and distress. Then, to make matters worse, as I was getting dressed and preparing to leave, the same member of staff once again hammered on my door, demanding me to get out immediately before walking away and returning with the manager who informed me that there had been no communication between reception and housekeeping about the extended short half an hour stay. What was particularly disappointing was that no apology was offered for either the breakdown in staff communication or for the wholly unnecessary, rude, aggressive and intrusive behaviour of the member of housekeeping staff, who, in my opinion shouldn’t be anywhere near a customer service role if that’s how she treats paying guests. Furthermore, the attempted, unauthorised entry into my occupied room whilst I was in the shower raises serious concerns regarding guest privacy, safety and security. If staff are attempting to enter occupied rooms prior to check-out time, then this is a matter that requires immediate and urgent attention and investigation. Having since read other reviews describing similar incidents, this seems to be an ongoing occurrence and not an isolated incident. Other reviewers have claimed that housekeeping have been knocking on at 9am, 10am and 11am respectively when the official check out time is at 12pm. I stay in Premier Inn hotels regularly and have always found the service to be reliable and professional, but without question, this was the worst customer service experience I have ever encountered during any of my stays and it left a very negative impression at the end of what had otherwise been a lovely holiday, and has left me questioning whether I would ever pay to stay in one of your hotels again. I would definitely never stay here ever again and would advise others not to either.