Premier Inn Maidstone (West Malling) hotel

Bewertungen

• MM

  MilluhJones

  6 days ago
  5.0
  The room was clean and beds were very comfortable. Well needed after a late night after a long trip back from Disneyland Paris. In particular, Ashley at reception when we arrived and Lauren in the restaurant at breakfast were incredibly helpful and went above and beyond with their service.
• GL

  GRAHAM LOCKWOOD

  Aug 16, 2026
  5.0
  Great Place. We had a vehicle breakdown in their car park. While waiting for the AA. Wendy was very kind in helping us with cold drinks and finding us some to store our stuff till the AA turned up and we could leave.
• HS

  Harriet Stottman

  Aug 16, 2026
  1.0
  After driving all evening we stopped in at just gone 11pm for a night’s rest (we weren’t sure how far we’d make it through our drive so I hadn’t pre-booked) - I was told there were five rooms available, then the man on reception told me he had to ask his manager something. I found him a little rude but assumed there was a language barrier - he appeared to struggle to understand when I asked if there was a room with two beds. He disappeared for a good while then came back and told me he couldn’t check me in because it was after 11pm. We’ve stayed at Premier Inns in the past and have always arrived later on (it’s part of the reason Premier Inns is my go-to). At this point I was too tired to question it and wasn’t going to waste any more time, so we drove over to the Allerton branch. Not ideal having to try and track down a hotel at that time of night exhausted with a child in tow. Thankfully Allerton had a room available and the man on reception there was so welcoming and even apologetic for my experience at the West Malling branch.
• MH

  Michael Hetherington

  Aug 13, 2026
  5.0
  I stayed down here while working and i must say this one was great vicki and niall were absolutely brilliant nothing was too much they made me feel very welcome they really made my stay there special and the chef there was called keith he really made the food taste great best ive had in all my stays in premier inns im looking forward to staying there again
• DM

  Doug Morgan

  Aug 7, 2026
  5.0
  Really good stay so far at the Premier Inn Maidstone (West Malling). The hotel is just off the motorway making tomorrow an easier drive and is your typical Premier Inn fayre. We got the meal and breakfast fast deal (which includes the kids main off the menu for free and the kids breakfast free). The meal tonight was great - big portions, fresh cooked, drinks and puddings hit the spot. Shout out to Lauren, Alex, Danielle and Louie (chef) who looked after us all night and were constantly getting food and drinks out to the other guests.