Premier Inn Maidstone Town Centre hotel

Bewertungen

• SP

  Steven P

  4 days ago
  3.0
  The actual stay was good. But the parking fiasco absolutely not. I was told to do the parking on the way out and I thought I did. But you're supposed to do it when you arrive. However, I was sent a parking fine despite me actually being a guest. The fine was sent to the wrong address so I didn't get it in time to appeal. I spoke to Prmeiere Inn and they were no help whatsoever. I know for a fact they have the power to reverse the parking charge due to an honest mistake/lack of communication to paying guests. They will make out they do not but I know this is not the case - it's simply because they cannot be bothered. I certainly will never be staying in a hotel that doesn't look after its guests. The fine evened up being £170!!! THREE TIMES MORE THAN THE COST OF STAYING.
• NP

  Nemar P

  Oct 26, 2026
  1.0
  ⭐ 0/5 – An appalling experience. A complete failure of guest care, safety and accountability. One of the worst hotel experiences I have ever had. I would not recommend Premier Inn Maidstone Town Centre. PLEASE NOTE THE HOTELS REPLY TO THIS REVIEW... IT JUST SHOWS HOW UNSERIOUS THEY ARE! At approximately midnight, my room key stopped working, leaving me and my guests locked out of our accommodation. I was the main booker, with my name clearly recorded on the reservation, yet both the male and female reception staff refused to provide a replacement key to either myself or my guests. This ordeal continued over several hours. I repeatedly went to reception seeking assistance, only to find it unstaffed. Despite ringing the bell, nobody came to help. My video evidence also captures other guests trying to contact Premier Inn for assistance. The situation became so unacceptable that I had to call the police in front of the staff and put the call on loudspeaker. During this interaction, the male staff member told the police that my name was not on the booking. This was untrue. I was the main booker, and my reservation details confirm this. I was also told that our belongings would be taken to lost property. Imagine being locked out of accommodation you have paid for, unable to obtain a replacement key, and then being told your belongings could be removed. The same staff member also knocked on room 308 to tell us there were too many people in the room, while refusing to assist with access to the additional room I had booked. The contradiction was astonishing. We were left vulnerable, distressed and without meaningful assistance in the early hours of the morning. We eventually had to share another room and make alternative arrangements. This was not simply an inconvenience caused by a faulty key card. It was the prolonged denial of access to paid accommodation, a lack of basic assistance and a deeply concerning failure of customer care. Having to involve the police just to try to access your own booked room is disgraceful. I have submitted a formal complaint, supported by video evidence, timestamps and details of the police call. My complaint is currently being investigated by Fatima in Guest Relations. It will be interesting to see whether Premier Inn takes genuine accountability and provides an appropriate resolution, or whether this experience is met with nothing more than a standard apology. I will update this review once the investigation concludes. I would think very carefully before booking this hotel. PS - I HAVE ATTACHED OTHER REVIEWS OF GUESTS WHO EXPERIENCED THE SAME THING - AVOID AT ALL COSTS!!!!!
• AP

  Angela Pritchard

  Oct 18, 2026
  5.0
  I stayed here on Friday. I was attending a funeral in the afternoon and booked early check in at 11am. I arrived a lot earlier than expected and made myself known to Rhys then joined other friends already there for a coffee. A short while later, Rhys approached me and said my room was ready! I cannot thank him and the housekeeping team enough for making this possible. All the staff I encountered were warm and welcoming, the room top standard as always with PI. Thank you.
• RE

  Reece Eltham

  Oct 11, 2026
  5.0
  Lovely staff, Dave was incredibly professional and accommodating, Charlene was absolutely wonderful too, both made my stay feel amazing. Would definitely recommend a stay here
• SE

  Stuart Elliott

  Oct 9, 2026
  5.0
  Briony is the best member of staff at Maidstone central by a million miles and deserves double points for being amazing