Premier Inn Chatham/Gillingham (Victory Pier) hotel

Bewertungen

• GR

  Gold Ripper

  3 days ago
  5.0
  CLEAN AND TIDY STAY. LOCAL TO SHOPS AND SHIPS. 10 MINUTES WALK TO THE FABULOUS TOWN OF GILLINGHAM... PRONOUNCED.. JILL-INN-HAM HIGH STREET IS .... ACCEPTABLE. REALLY GOOD IF YOU ARE AFTER A VAPE OR SOME AFRICAN FRUIT..
• CS

  Charley Smith

  6 days ago
  5.0
  My best friend and I enjoyed absolutely incredible customer service at this premier inn! We were greeted by the kind and funny Pheobe, who helped us to enjoy a very smooth check in. Sarah, the duty manager, took great care of us during our stay too, making sure our Premier Plus room was topped up with refreshments daily! Thank you all for your beautiful energy! Charley and Abi
• JC

  Jose A. Casas

  Oct 20, 2026
  5.0
  Quite a nice clean neat hotel. Standard good service . I’ve spent 5 nights here. A lady named Sarah , Duty Manager , was exceptionally nice. Always helpful, proactive and willing to make people in general to feel comfortable and relaxed. Nothing like a friendly person like Sarah. This lady is a big asset for your hotel, take it to the bank !! Cheers. !
• SE

  Sarah Epping

  Oct 15, 2026
  5.0
  What a lovely team you have here. Stayed at a few premier inns and must say the service I received here was excellent. Even the chef is friendly and talked to the customers. The rooms are clean and the location is perfect. Food was nice we ate here 2 out of the 4 evenings we stayed. Although had breakfast everyday, can’t beat the selection of fresh fruit and pastries as well as all you can eat cooked food, coffee, juice. The restaurant team were always on top of everything. The entire place was clean and everyone was friendly and welcoming. Will definitely stay again if I’m in the area.
• MM

  Marre

  Oct 12, 2026
  1.0
  The location was good for us, but unfortunately the room and the service were a complete nightmare. The room was extremely stuffy, with no working ventilation at all!!! We called reception and even went downstairs several times to complain, but the staff member was not even willing to help. Instead, she kept saying that she had no one available to help us. We stayed for 3 nights, and it was honestly a nightmare. We checked in late on the first night, but on both Saturday and Sunday we complained several times and nothing was done. The service and the room deserve 0 stars. We have never experienced anything this bad before. I have now opened a case with their Guest Relations team and provided evidence, including pictures showing how the windows were completely wet from condensation due to the humidity in the room. I also have records of my conversations with the staff member who was not willing to help us. I have now been waiting 5 working days for a response from Guest Relations, which just shows how unprofessional they are. You would expect them to take a complaint like this seriously and deal with it urgently. We will absolutely contact Medway council for further investigation of the hotel.