Premier Inn Folkestone (Channel Tunnel) hotel

Bewertungen

• JR

  Josh Rugman

  3 days ago
  1.0
  One of the warmest nights sleep we have ever had. We stayed on two separate occasion (Sunday and Thursday night) and we were made aware of no A/C on the Sunday but, it was manageable however, on the Thursday there was no mention of A/C so thought it may have been fixed. How wrong were we! Windows aren’t able to be opened far enough to allow breeze in and was kept awake most of the night by people stomping around the place.
• CH

  Chris Hillman

  3 days ago
  1.0
  We stayed here 23/8/26 before getting the tunnel the next day for our trip to Disneyland Paris, the room and hotel staff were lovely and very welcoming but the restaurant staff were terrible. There was clearly not enough staff on shift and the staff that was there were all young and clearly didn't care about what they were doing. Our food took 45 minutes to come out and when it did my daughters hamburger was raw/frozen in the middle. We raised this to the staff who didn't apologise and were actually more annoyed that we raised an issue, a replacement burger was arranged but after another 40minutes of waiting, we left the restaurant and went to our room as we had an early start the next day for our holiday. Unfortunately, the part of the burger my daughter did eat before we saw the middle was raw, left here with D&V which started shortly after arriving in France the next day. I have left this review on the hotels page and not the restaurant page as of 1/9/26 the restaurants are no longer trading separately to the hotels and I don't want this review being left on a page no longer monitored or cared about by Whitbread Group PLC
• BH

  Ben Hunt

  Aug 20, 2026
  2.0
  We stayed at the PI Folkestone before getting an early morning Shuttle to France. You can’t fault the location - it’s ideal. I’ve given 3 stars for service as you have to self check in and there was no interaction with staff, so difficult to comment. However, the rooms and the temperature in the corridors and rooms really let this place down. The room wasn’t as clean as you would expect and the bathroom was dated and, in places, grotty. Within the room there was a fan provided, but it was not adequate enough to change the temperature in the room. The only solution I could think of was to fill the bath with cold water and go and stand in it every so often. We stayed as a family and got very little sleep - completely negating the reason for booking the hotel. The coolest place was the stair well where the lifts were! Unfortunately I would recommend people to find an alternative hotel.
• MA

  Matt Abbs

  Aug 18, 2026
  2.0
  Hotel, no complaints about the standard purple palace room, it is what it is, but the skid marks in the loo was an unexpected addition, and the fact the climate control was broken wasn’t ideal given the ambient temperature is still like Malaysia! The adjoining eatery ‘ cook house and pub ‘ is quite possibly the worst place I’ve eaten in many years, the quality of food was only out done by the appalling quality of service…… We had a booking and were waiting to be seated, no less than 5 times were we told by passing staff ‘someone will be with you in a minute’ they weren’t. In the end we grabbed a drink and sat down to await a member of staff to man the greeting desk. After what seems like an age, a member of staff turned up, shows us to our table and took a drinks order, which never materialised, we ordered again when the dedicated waitress arrived. The food was poor and portion size small. The only positive was pint of Guinness seater a 4 hour drive. In short one to avoid if you can possibly avoid it. Not the purple palace standard at all.
• SH

  Simon Howarth

  Aug 9, 2026
  1.0
  Location is perfect for tunnel or ferry access but there's absolutely no way to circulate the hot air out of the room. It's lovely and cool outside but the room is an absolute oven. Either fit air-conditioning to keep the rooms cool in summer or have windows that open wide enough to allow the hot air to escape. Even with the supplied fan full blast on the windowsill to try and draw in the cool air from outside via the tiny opening, it's impossible to cool the room. Hot summers are the new normal and Premier Inn should be taking steps to make their customers comfortable. Review update 11/08/2026: I called customer service as requested and despite having a "Good Night Guarantee" which offers a refund if you have a bad night, they decided that it's better to lose a customer than retain one. No refund offered as they say that there's no aircon there but what they don't say is that it is impossible to open a window sufficiently to let in cool air. Premier Inn need to make it abundantly clear that rooms will be extremely hot during hot weather with no possibility of ventilating to cool effectively. I met another family leaving at 4am because it was impossible for their kids to sleep. Scroll down and you will see other reviews. I expected better customer service from Premier Inn.