Premier Inn Folkestone (Channel Tunnel) hotel

Bewertungen

• AD

  Andrian Domenco

  3 days ago
  1.0
  We ordered a steak and Chicken Makhani curry. First of all, no cutlery was brought to our table. When we asked for some, the waitress started clearing and collecting plates from other tables instead. In the end, I had to get up and go and collect the cutlery myself. To make matters worse, the Chicken Makhani curry was served with an undercooked flatbread. We asked for proper bread instead, but it never arrived. The waitress was extremely unhelpful and made us feel completely unwelcome. I honestly couldn’t tell whether she had a problem with us personally or simply didn’t enjoy her job, but either way, this is not how customers should be treated. If you don’t enjoy working with people, perhaps this isn’t the right job for you. We visited on 04/11. The waitress was a woman wearing glasses. The steak itself deserves 10/10, but unfortunately, the service deserves 0/10. A very disappointing experience.
• EW

  Emily Woods

  6 days ago
  2.0
  The hotel itself is pleasant enough, and check-in was very straightforward. Unfortunately, the rooms are unbearably hot. We stayed in November, yet the thermostat was reading 24°C. Whilst I appreciate that the windows are restricted to opening only a small amount for safety reasons, there was no other effective way to cool the room down. The fan provided didn’t even work. However, what really lets this hotel down is the restaurant. It is glaringly obvious that the decision to close the individual restaurant brands in favour of a single offering has been driven by profit margins rather than customer experience. The food is dreadful, particularly when you consider the prices. Honestly, you’d get a better meal from a petrol station. My son’s spaghetti bolognese arrived as a thick, congealed sludge. When he tried to pick up a piece, the entire contents of the bowl came up with his spoon. When we raised this with a member of staff, no apology was offered and there was no real attempt to resolve the issue. Instead, we were simply told, “That’s how it comes. Would you like anything else?” What I find particularly baffling is that the restaurant isn’t an essential part of the hotel offering. Whitbread has chosen to operate it, yet the standard of food and service is so poor that it actively detracts from the overall guest experience. Frankly, I would have come away with a much more positive impression of our stay had the restaurant not been there at all. For many guests, this Premier Inn in particular is the starting or finishing point of a holiday, and having such a disappointing experience at either end leaves a very sour taste. It was only after speaking to a more senior member of the team that we finally received an apology and a replacement meal. Whilst I appreciate that this was eventually resolved, it shouldn’t have taken escalating the complaint to someone more senior for a basic level of customer service. It’s such a shame because the hotel itself is perfectly adequate, but the restaurant experience really let our stay down. I certainly wouldn’t recommend eating here and, given the prices, would strongly advise others to save their money and eat elsewhere.
• PW

  Paul Woods

  6 days ago
  3.0
  We stayed here primarily because of the convenient location for LeShuttle. The hotel itself was okay. Our room did have a noticeable smell of tobacco, but the bed and pillows were comfortable and we slept well. Unfortunately, the biggest let-down of the “Premier” Inn experience was the restaurant. Firstly, the atmosphere is quite dismal. The bar has badges missing from several of the pumps and the whole area has the feel of a venue that is slowly being abandoned. There were no customers in the bar while we were there, and that lack of atmosphere extends into the restaurant itself. Not even the piped “elevator” music could lift it. All of that could have been forgiven if the food had been worth the wait. Sadly, it wasn’t. It wasn’t worth the wait and certainly wasn’t worth the price. We ordered very simple food: burgers and chips for the adults and spaghetti bolognese for the children. At just under £15, the adult burger was average, served in a soggy bun with what can only be described as a child-sized handful of chips. Most looked like the small crispy remnants from the bottom of the fryer, with a few actual chips thrown in. The children’s spaghetti bolognese was clearly microwaved, which in itself wasn’t unexpected, but seemingly no effort had been made even to stir or present the dish so that it looked remotely appetising. The photo I've included probably says more than I can. Ironically, after we'd eaten, we happened to speak to some regular guests in reception who told us they usually order food through Deliveroo. Having eaten in the restaurant, we understood why. In summary: Premier Inn still does the important bit reasonably well. You can get a comfortable bed and a decent night's sleep. But based on our experience, the restaurant offering falls far short of the same standard. I genuinely think KFC or McDonald’s would have provided better quality, better value and probably a more enjoyable experience. A Premier hotel experience it may be. A premier food experience it certainly is not. A woeful restaurant offering. A total of 3 stars awarded, dragged down by the food offering.
• SC

  Sam Coombes

  Oct 27, 2026
  1.0
  Great location, Premier Plus room was great - but my visit was ruined by being issued a parking ticket for using the car park. I arrived at 9pm, it was cold, dark, wet and a queue to check in as the self service machines were not working. The staff didn’t mention about registering to use the car park and despite me providing an invoice for my stay, Horizon parking have been totally un-sympathetic and still demand payment.
• II

  imran

  Oct 24, 2026
  1.0
  Great location for the tunnel but the rooms are stifling hot with no way to call them down. We stayed during a storm when it was freezing outside and our room was showing 23.5 degrees on the thermostat, extremely uncomfortable to sleep in, with no way of cooling the room down. Staff were unable to assist other then offering a fan (which just circulates the hot air) I can see there are previous reviews highlighting this issue and it seems premier inn have done nothing address it. Avoid and stay elsewhere