Premier Inn South Mimms/Potters Bar hotel

Bewertungen

• KD

  Kate Duffus

  4 days ago
  3.0
  First time I have stayed in this Premier Inn and unfortunately whilst service & staff have been great and also breakfast this is my first stay in a Premier Inn where I thought standard has dropped in terms of maintenance and aethestics. We normally pick Premier Inn as you can be sure it is a certain standard but our room was worn, the hotel and it's carpets are worn, our air con sounded like an aeroplane taking off in the room and it was looking bit shabby. Brand definitely off in this hotel someone needs to come and renovate. Dining room all chairs stained and looked run down also.
• SS

  samantha stewart

  Aug 23, 2026
  5.0
  we arrived late as we’d been let down by the accommodation we we’re supposed to stay in. The receptionist Mohammed was brilliant. he was kind, helpful and friendly.. We were visiting London as my son and his friends were going to a concert. I would definitely stay in this premier Inn again. Its accessibility to London is good. The rooms are clean, spacious and enough for our needs.. We had breakfast, which was good. And would definitely stay here again. it adds a little travel into the center of london but saves money on congestion charges. The family rooms were good and some have doors joining them. Thanks again Mohammed .
• GS

  gary Slawther

  Aug 21, 2026
  1.0
  I stayed there for, fortunately, one night this week. I use Premier Inns a lot for work (been the one in Strood for the past nine months) and this is by far the worst I've stayed in, way, way, way below normal Premier Inn standards, avoid at all costs. If you need to stay at South Mimms get a sandwich from Waitrose, sleep in your car and save yourself the time and money. What an absolute dump, it looks and feels like nobody cares and why should they, they have a captive audience of people travelling. TBH, they're just taking your money and taking the Michael. I would strongly advise to stay somewhere, anywhere, else. It's like Crossroads with wobblier sets and worse acting.
• CM

  C Murphy

  Aug 10, 2026
  2.0
  We have stayed here for years as a convenient location when visiting family nearby & central London. All previous stays have been excellent & customer service spot on (even returned a very old family teddy bear to us some years ago) so we had no hesitation booking again. This trip - we will never return. Man on check in (only reception staff we saw for 3 night stay) didn’t stand up & on his mobile phone. Checked in just after 8pm, on entering the room it smelt heavily of damp / stale water Bathroom not particularly clean & in disrepair. Went up to the restaurant- man at desk nowhere to be seen so couldn’t ask to room move &our very busy schedule over the next few days & lack of reception staff at convenient times made this impossible. Restaurant- the lady working on Friday night was the one great thing about this place (also saw her Sunday night at the bar) everything fell way short. Starters: chicken “tenders” - nothing tender about them. Came out quickly but were rock solid so I would say they were thrown back in the fryer. 4 thrown on each of the 2 plates, no garnish, just rolling around the plate with a very small metal ramekin of sauce. The Mains were a lot better to be fair - mixed grill looked great. Bacon & cheese burger & veggie burger all good - tasty & ample portions. Saturday morning - trying to request an Iron & Ironing board - rude young man told me to speak to reception, very dismissive & short. Explained there was no one at reception & just looked at me like I was an inconvenience to his day. A lady stepped in and said that it was best to ask when we returned at the end of the day. Came back after a full on day in London & asked for a glass & wine glass at the bar. The young man replied that he didn’t have any wine glasses! I said none at all, response was “No” so I asked how was he serving wine, with a very cocky tone he said with the 2 we have available, people take them to their rooms & don’t bring them back. (in my experience of working in hotels, the housekeepers return glasses when servicing rooms … more on that later!) he reluctantly gave me a pint glass & a smaller glass. Same man at reception who had checked us in, surprise - he was on his mobile phone! Clearly inconvenienced him to have to look up from the phone. Asked for a ringing board & or o & he said he would check if they had any. Came back out to hand me them. Now bear in mind that I am holding 2 glasses & I had said my room number which was a distance from reception & down a flight of stairs, no help was offered at all, not even to open the door so I didn’t have to fumble with my room key. To put this into some context also - I am 5ft 1 - the ironing board is almost as big as me! Got back to the room to see that our room had not been serviced. Working in hospitality, I didn’t expect a change of linen as we were a 3 night stay but I did expect the cups to have been washed / replaced & the tea & coffee to be replenished at least! Sunday: we got up & decided to go for breakfast & a swim elsewhere. On returning to the hotel around midday to get ready to visit family, we discovered that again our room had not been serviced. We needed fresh towels & the housekeeping team were a few doors down so I went and asked for towels to be handed 1 - explained we are a family of 3 was handed 2 more & then shouted after to ask my room number. I took the wet towels out to the housekeeper to give her those in return to be told the trolley for those is down the corridor & she pointed at it! I my head I was thinking “is she actually telling me to take the towels to the trolley”- yes, she said it again so I held the towels out to her & she reluctantly took them & it them in the trolley herself. We went off for the afternoon & came back around 8.30pm to you’ve guessed it, no service to the room - the cups were still as they were from Saturday morning! Security is great here - no one ever enters your room!! Not even to routinely service it!!! Oh & same man, sat on reception- you’ve got it, on his mobile phone! We will not be back!
• AP

  Alex Painter

  Aug 5, 2026
  4.0
  After spending the last 10 weeks at Premier Inn South Mimms, I can honestly say it’s become a home away from home. From myself (Alex) and Mitchell, thank you to every single member of staff who made our stay so memorable. Denada – More than welcoming, especially considering it was her first time working in a hotel environment. She worked front of house in the restaurant and absolutely smashed it. Caring, kind, attentive, and a genuinely lovely soul. You should be incredibly proud of how well you’ve done. Ed – What can I say? Not just an outstanding member of staff, but a genuinely caring and compassionate young man. He has an incredible ability to make guests feel at ease while also supporting and encouraging less experienced colleagues. He brings out the best in both staff and customers alike. A true gentleman, and someone we’ll consider a friend for life. Karen – Quite simply one of the best receptionists a hotel could ask for. Firm but fair, with attention to detail that’s second to none. She sets a high standard and is a huge asset to the hotel. Mohammed – Another fantastic member of the front-of-house team. Professional, kind, approachable, and a true gentleman who makes every guest feel welcome. Stuart – The breakfast host who goes above and beyond every single morning. His attention to detail and genuine care for guests exceeds anywhere else I’ve stayed. He’ll always be remembered. Naricas – A brilliant barman and a lovely family man with a heart of gold. Always welcoming and a pleasure to chat with. Borbola – One of the best barmaids you could ask for. Friendly, welcoming, and always made everyone feel comfortable. A real credit to any establishment. Rachel – The hotel manager. It took me a little while to warm to her, but she has a job to do and does it exceptionally well. Firm, fair, professional, and clearly dedicated to maintaining the high standards of the hotel. A fantastic manager. Ravi – Professional, supportive, and always there to help his colleagues. A real team player and someone every workplace would benefit from having. Over the last 10 weeks, I genuinely can’t fault this hotel. The staff are what make it special, and they’ve turned what could have been just another work stay into a place that felt like home. Thank you all for your kindness, professionalism, and the laughs along the way. From myself, Alex, and Mitchell, we hope to see you all again soon. Take care, and thank you for everything. xx