Premier Inn Fort William hotel

Bewertungen

• LL

  Leif Lange

  1 day ago
  1.0
  The first warning signs of a bad experience were emails from the hotel advising that the restaurant would be closed for dinner on most nights. A note at the front desk advised that rooms would not be serviced unless a request was made by noon, due to a personnel shortage. When we made a timely request, we were advised that they did not have enough staff. Our room also appeared to be incompletely vacuimed, and both the shampoo and soap containers in the shower were empty (the front desk clerk came to our room to refill both). The front desk did readily provide new towels and coffee pods on request. The room rate in excess of 220 pounds per night for an upgraded view room was hard to justify. On check-out, we requested a partial credit, but that was declined in favor of an apology by the clerk. On the plus side, the hotel is an easy walk from the train and bus stations and the central business street, High Street. The hotel was also fairly quiet. We did not use the breakfast service, which was not mentioned at check-in nor described in materials in the room. As a general recommendation, it would be advisable to select another property in Fort William. The statf here has essentially checked out.
• TD

  Tiffany Duguay

  Aug 13, 2026
  1.0
  Our room was disgusting on arrival. Bathroom had pubic hair all over the tub and sink. Towels were obviously used and re-folded without washing. Beds were made with used bedding. The man who came to clean made it seem like we had inconvenienced him and made a very low effort. And on top of that, it is sweltering hot with no air conditioning and no operable window. I would not recommend this hotel.
• KM

  Kaffee M

  Aug 12, 2026
  4.0
  We arrived around 5:00 pm on a very busy Sunday to a long queue at reception. Despite being short-staffed—with only four team members on duty to look after all the guests and clean all the rooms—the room cleanliness remained at a wonderfully high standard, and the team was absolute gold. Florentina and Alex at reception were nothing short of amazing. They handled the queue and several impatient guests with complete professionalism, grace, and politeness. When it was our turn, they checked my friends and me in efficiently and provided all the necessary information. A special mention also goes to Andy, who was working tirelessly at top speed, and Conny, whom we met in the corridor. Even while busy assisting another customer, Conny welcomed us warmly and swiftly topped up our tissues when asked. Unfortunately, the restaurant service the following morning fell short of the high standard set by the front-desk team. Upon arrival, the staff could not find our room number on their list and asked us to go back to the main hotel reception to resolve it ourselves. After 10 minutes of checking, they eventually found our record. The breakfast operation was struggling: food was slow to be refilled, the coffee machine was out of milk, tables were left uncleaned and felt sticky to touch, and several forks and plates still had visible food stains. The hard work and outstanding attitude of Florentina, Alex, Andy, and Conny truly carried our stay, but the restaurant management definitely needs to address cleanliness and organization during peak morning hours.
• CC

  Chow Cody

  Jul 29, 2026
  5.0
  We stayed at Premier Inn Fort William for two nights during our trip to Scotland, and it was an excellent experience. The room was spotless, comfortable, and well maintained. The hotel's location was perfect, making it an ideal base for exploring Fort William especially Jacobite train and the surrounding area. The breakfast was fresh and delicious every morning, with a good variety of choices. Most importantly, the staff were professional, friendly, and incredibly honest. On our first morning, my mum accidentally left her mobile phone in the breakfast restaurant. We searched for it later that day but couldn't find it, and by then the restaurant had already closed. I was extremely worried because the phone contained countless priceless photos and memories that could never be replaced. The next morning, when we returned for breakfast, one of the staff members, Alex recognised us from the previous day and asked if we had lost a phone. They explained that a colleague had found it, carefully placed it in a sealed envelope, and kept it safely in the office until we returned. I was so relieved and grateful. Their honesty, professionalism, and attention to detail truly exceeded our expectations. A special thank you to the three members, Alex, Alden and SAra-Jane of the Premier Inn team who helped us recover the phone. Your kindness made a stressful situation end with a smile, and it is something we will always remember. If we have the opportunity to visit Scotland again, we would definitely stay at Premier Inn Fort William and hope to see your wonderful team again. Thank you once again for your outstanding hospitality!
• DN

  Dr Nidhi

  Jul 24, 2026
  2.0
  Good Location, But Our Stay Did Not Meet Expectations The main advantage of staying at Premier Inn Fort William is its excellent location. It is within walking distance of the town centre, the railway and bus stations, and several shops, making it a convenient base for exploring Fort William. Unfortunately, our overall experience did not reflect the standard we have come to expect from Premier Inn. We stayed for five nights in a Premier Plus room and paid nearly £1,300, which we felt was not good value for money. The room was relatively small, and some amenities we had expected to be included, such as slippers, a dental kit, and a room telephone, were not available. We later learned that some of these items could be purchased separately, but this was not explained to us at check-in. The breakfast was also disappointing. On each morning of our stay, one or more breakfast items were unavailable, even as early as 8:45 a.m., and were not replenished promptly. We also felt that the quality of the breakfast could have been better. The dining area appeared to be understaffed, which meant that tables were often left dirty or sticky. In addition, the restroom attached to the breakfast area was not clean. Housekeeping was another area where our experience fell short. Despite requesting room cleaning, we returned one day to find that our room had not been serviced, with overflowing bins and used towels still in the room. While we informed reception, the issue did not seem to receive much attention. The air conditioning in our room also did not function properly, as it repeatedly switched itself off. During the warm summer weather, this made the room quite uncomfortable. The hotel kindly provided us with a small fan, which we appreciated, but we had expected the air conditioning to work properly, particularly in a Premier Plus room. Overall, we felt that many of these issues were likely a result of the hotel being understaffed rather than a lack of effort from the employees themselves. The staff we interacted with were polite and appeared to be doing their best under challenging circumstances. However, it also seemed that the property would benefit from greater investment in maintenance and management oversight. The exterior of the hotel, with overgrown weeds around the building, also gave the impression that maintenance had been overlooked. While the location is excellent, we do not feel the experience justified the price we paid. We have stayed at several other Premier Inn hotels and have had better experiences elsewhere. We hope management takes these comments on board, as this hotel has the potential to offer a much better guest experience.