Premier Inn Southampton West hotel

Bewertungen

• TT

  T

  3 days ago
  5.0
  I have been coming to this hotel for over a year and have always had a great stay. From my first stay, until now, Jackie and Corina have always greeted me with a smile. They are very welcoming, friendly and professional. Nothing is ever too much trouble for them. It is the staff that brings me back rro this hotel. A room is a room afterall but staff like Jackie and Corina make the difference. Looking forward to many more pleasant, friendly stays here. Thank you to Jackie, Corina and the rest of the team.
• SJ

  Stacey Joy

  5 days ago
  1.0
  The rooms (I booked two) are filthy. Dirty and dusty. If it wasn’t late in the night with sleeping children I would have refused to stay. So disappointed. Book another one. Not this one. Save your self the likelihood of being ill and disappointed. Thick with dust and cobwebs.
• KH

  Katy Holmes

  Aug 29, 2026
  5.0
  Amy Sharon and flora gave brilliant service very friendly and helpful would definitely recommend staying here. Breakfast was excellent too lovely clean room
• MC

  Mark Castleton

  Aug 9, 2026
  3.0
  A very average premier inn, no air conditioning but a fan is supplied. Breakfast was good with plenty of options. Thought this was a little overpriced at £170 for a twin and 2x breakfast but it served it's purpose as the location to beaulieu was perfect.
• YY

  yazzshuker

  Aug 5, 2026
  5.0
  We visited Paultons Park and stayed overnight so we could enjoy two full days at the park. From the moment we arrived until we checked out, every member of staff was welcoming, friendly, and happy to help. When we arrived, I realised our room was upstairs. Due to my disability, I wasn't able to access it. The staff responded immediately and moved us to a more accessible room without any fuss. The room even had a wet room, which meant so much to me. Because of safety concerns, I hadn't been able to enjoy a proper shower in 18 months, so being able to use the wet room was such a special experience. The room itself was comfortable and well-equipped. We also really appreciated having a good fan in the room, which made our stay even more comfortable. Thank you to everyone for making our stay so enjoyable and for going above and beyond to ensure I was comfortable. Your kindness and excellent customer service made a real difference, and we wouldn't hesitate to stay again. We will definitely be coming back here every year when we visit Paultons park. Thankyou