Premier Inn Southsea

Bewertungen

• AD

  Alan Dunne

  4 days ago
  3.0
  Undergoing a refurb, but staff are copeing. Nowhere to eat after 7.00pm, unless you take a walk into town.
• EH

  Elizabeth Hill

  5 days ago
  5.0
  Excellent location right by the sea, just behind the amusement park. Premier plus room had a great view from the window. All the staff were very helpful and friendly. During my stay the restaurant and bar were closed for refurbishment but was notified at the time of booking and they provided a free complimentary breakfast of instant porridge, fruit, croissant. Excellent view from the room During the recent storms.
• AB

  ahmad Belaal

  Oct 28, 2026
  5.0
  I stayed for 2 nights with family and asked for one large room and i have been provided, very clean, nice staff, nice, respectful and characteristic Brit lady met her at reception, nice breakfast stuff for free, safe parking, thank you
• NS

  Neel Shah

  Sep 29, 2026
  1.0
  We had a very poor night's sleep due to constant movment of staff in the hotel linen room that was directly above our room. At the time, we assumed that footsteps were that of another guest and hoped they would stop. However, every hour or so, we were woken by foosteps. When I complained to the hotel staff in the morning, I was told that the linen room is not to be entered by staff when the room below is occupied. However, it was. The hotel admitted that they were likely the cause of our disturbance. I've submitted a claim for a refund under the Good Night Guarantee, however Premier Inn have rejected it because I didn't inform them at the time - the time when I was trying to sleep and hoped the footsteps would stop. Beware of this if you want to make a claim. Inform the hotel immediatley, even if you know it's going to ruin your nights sleep. If you don't, Premier Inn will use a technicality to absolve themselves of responsibility, even if they admit liability at the time. Additionally, the toilet didn't flush properly and the shower stank of sewage drains when we turned it on. The building is old and it shows. The restaurant is being rennovated so no food is availabe. The so call breakfast is laughable. All in all, we had an awful experience at this Premier Inn and will not return.
• ND

  Neil Dowthwaite

  Sep 24, 2026
  1.0
  We stayed as a family, in two family rooms, we were given one key for each room on arrival. Later that evening we asked for an additional key for one of the rooms. To our surprise the receptionist (who did not do the check in and would not have recognised us) handed the second key straight over to us without asking for any further verification of who we were. Fresh in mind were the recent horror stories in the media regarding serious incidents happening where strangers had obtained keys to rooms. I had a sleepless night worrying about my family’s safety and security. The next morning I raised my concerns with the reception team who just fobbed me off, saying that it shouldn’t happen. After pressing them on how to escalate my complaint, I was given the email address of the manager. The manager did not contact me, so I then chose to contact the senior leadership team. I then received an email response from the manager saying it would be investigated. After over one week and some chasing on my behalf I was basically called a liar, the receptionist saying that she did ask for verification and it was my word against hers. I have no reason to fabricate a story and have never raised a serious complaint of this nature. I was offered some goodwill but this did not reflect the seriousness of the incident or the fact the leadership team did not take my concerns seriously. I remain disappointed and will never stay in a Premier Inn hotel again based on my concerns. If you care about the safety and security of you or your family I would advise you strongly not to stay here.