Premier Inn Portsmouth City Centre hotel

Bewertungen

• SB

  Susan Billing

  6 days ago
  4.0
  Usual Premier Inn standards, very clean room, very helpful staff and excellent location almost next to Portsmouth and Southsea station. Only 4 stars overall though because the restaurant wasn't as good as others I've used. The service was extremely slow at dinner even though the restaurant had few diners. Breakfast was also very poor hot food was left baking on the hot plate therefore not freshly cooked.
• TF

  Tony Fox

  Jun 14, 2026
  4.0
  Located perfectly for City Centre and if you want to head towards the Harbour! Portsmouth & Southsea station is literally a hop, skip & jump away, for trains going to Portsmouth Harbour, Southampton, Bristol, Cardiff & London. The room (520) we stayed in was fantastic. Can see the top of the Spinnaker Tower and overlooking the train platform, we quite liked it. If you're a light sleeper, probably not great for you, is a very busy train station. My wife is a light sleeper and once she was asleep, it wasn't too bad. The staff were very friendly. We arrived very early and was allowed to store our luggage so we could have a walk around the city centre before checking in later. Overall, it was a perfect stay.
• MB

  Montse Batet

  Jun 9, 2026
  5.0
  Hotel céntrico, muy bien ubicado. Desayuno bueno y muy completo. Muy buen trato recibido de Sophia y Josh, espectaculares trabajadores que se esforzaban por entendernos y hacer sentirnos a gusto en hotel.
• YS

  Yolanda Cabré Sans

  Jun 9, 2026
  4.0
  Un hotel just al costat de l'estació amb habitacions netes i funcionals. El menjar al restaurant és molt bo, tot i que les taules necessitarien una neteja a fons. I un deu per al personal que hi treballa, escàs, però que no escatima esforços en fer que tot l'engranatge rutlli. Vull destacar a la Sophie i el Josh que ens van atendre aquest cap de setmana i que ho van fer sempre amb una predisposició excel·lent i amb un somriure. Gràcies.
• MH

  Marwa Galal Hassan

  May 29, 2026
  1.0
  Terrible customer service. We stayed over May half term in Portsmouth city centre Premier Inn. On arrival: our room wasn’t ready. The reception person said she will give us another room. We had requested a cot for our 2yo and of course that wasn’t there and the bed wasn’t suitable for our 2yo as it didn’t have a side so she would have fallen. When they eventually got us a cot it was too small and definitely not suitable for a 2yo. Next day we ask for the bed to be put back (it’s in the same room but had no sheets) and we would place it next to the other bed as the cot was just too tiny. We also requested out room to be cleaned because the spoons and cups and floor were not clean when we checked in. We informed reception before 12pm as requested and put the sign outside our door. They ignored us and said that the staff had “forgotten” to put it on the system. The next day we asked again for the cleaning and replacement of spoons and cups. They cleaned but never replaced the spoons and cups but also never filled the soap and toilet tissue which were very low. The next day I had to ask AGAIN. They came in and replaced only soap and tissue - again nothing done about the cups and spoons so we had to get reusable cups. It’s only one person looking after restaurant and reception in the morning during breakfast in such a busy period so you can imagine. One point, there was no toast when we walked in. I asked if they can fill up the toast and the lady said she will do it “in one minute”. She was happily sorting out room cards at the reception. 10 mins later I had to ask again because we had a schedule and were supposed to go on a ferry and we still had no breakfast. She was unhappy that I had asked and got up to fetch them. To top this, they left us a sheet to say they need to enter the room to change the bedding - something the failed to do when they came in before - and because it was already the night before we leave we put a do not disturb sign because it would be a waste and more hassle possibly. We came back to someone entering our room to leave 2 extra pillows we didn’t ask for. So they entered despite us leaving a clear note that they shouldn’t be. This is our first and last stay at Premier Inns.