Stayed here for two nights for a wedding.
The rooms are just so lacking in cleanliness - had to ask for new pillows because the ones we had were covered in hair only to be given hairier pillows.
Grime on the walls.
Hair in the bed that tbh we just had to deal with.
Hair in the bath.
Hair everywhere!
Did the job for two nights but just not as nice as other premier inns.
Staff were nice if a bit dopey.
Room clean and comfortable as ever. Efficient check in, so great for a night's sleep. However, food provision here is geared to single business traveller not family groups. More than half of seating is high bar stools, not suitable for arthritic nanna or two year old. No family tables you have to push them together. Service is slow if you are a group. We were there 5 pm as we had two young children but 45 mins for food and 3 tables served before us. Food OK but not very hot. Does not appear to be enough seating at breakfast for number of rooms. Breakfast good, but a kind man moved so we could sit together. Not a very family friendly eating venue, supplying colourings and crayons does not make up for poor seating. One family had 5 round a small round table for max 3.
LB
Laurence Britton
Aug 16, 2026
Pros: decent size room and bathroom, well located (shops, food, gym etc within 10 mins walk)
Cons: room was too hot (lowest temperature of air con was 19C), standard wifi was terrible, no roll of toilet paper just individual sheets in a holder - not good enough for £150/night
We have stayed here many times before when visiting friends.
However it has been a while and on arrival noticed that the bar / pub that is attached to the hotel has been closed down. This now means that there is no where to get food or a drink at lunch time or at check in in the vicinity.
This also means that the breakfast is a bit of a bun fight and pretty unenjoyable, the 'restaurant' area is now very small and not big enough for all the rooms, plus the kitchen cannot keep up with demand. This means that the unlimited breakfast is severely limited due to the speed of the kitchen and queues that form to get to it's outputs.
Will consider staying somewhere else from now on.
YC
Yuen Yan Chan
Aug 7, 2026
We arrived at 4pm to check in and had to wait for several guests before it was our turn.
Our room faced the car park, but luckily the soundproofing was decent.
At night, though, we could hear someone upstairs constantly walking around.
The bathroom is a bit dirty. There was a long black hair on the bath towel, lots of dust on the floor, and mould on the walls.
The front desk staff recommended the dinner meal deal, it was a real bargain!
£16 for two courses, plus free drinks and a free kids’ meal!
However, we ordered at 6:40pm and didn’t get our food until 7:40pm.
I understand they were extremely busy at the time, the venue was packed, and the front staff had to cover both the lobby and restaurant, constantly rushing between the two. We felt they were working incredibly hard.