Premier Inn Glasgow City Centre (St. Enoch Square) hotel

Bewertungen

• GG

  Gaynor Gallagher

  Aug 25, 2026
  3.0
  Where do I start. Good points young man at reception was very nice and very apologetic about the room and did eventually find a hoover and some cleaning equipment to try deal with some of the issues. This room should never have been passed for occupancy. Nearly every wall had some sort of liquid spilled on them and hadn't been cleaned. The window ledge also had not been touched in I don't know how long it was thick with dust and hair on it as was window frame. Above the double bed also had lots of dust on it as did light fittings and above door frames. As I was talking to the man from reception dust actually fell down between us from the air vent above which also was thick with dust. The bathroom- bath panel dirty and mould round sealant and around taps area also looked like some of the bath surface was coming away and marked. Splash mark's below toilet paper dispenser. Also hairdryer make the most horrendous noise so was not used due to safety fears no replacement provided. The bedding however was spotless on our and daughter's bed.I was offered to move but my husband and daughter were at a concert and I have mobility issues so decided to stay as the boy cleaned the dusty areas. He did mention that they use a robot hoover which is not very good if there's large debris. This doesn't excuse a room being let out in this condition in the first place. Do you not have a head housekeeper to check rooms to make sure they are of a set standard before being released? The following morning daughter dropped her ear buds and looked under the bed and saw what looked like remnants of a balloon well I hope that's what it was and not something else!! I'm not sure what your arrangements are with the restaurant attached is but I used the disabled toilet just before dinner and it smelled was dirty and not just a days worth I'd say, the mirror looked disgusting and needing replaced. I used it again at breakfast at around 9am and it was no different. What happened to doing regular checks on these areas I take it you just don't bother. If this is the standard of cleanliness what am I to think the kitchen is like!!
• GG

  GC

  Aug 22, 2026
  4.0
  Le camere sono spaziose e il check in è stato veloce. L’albergo si trova in una zona centrale e comoda per girare la città a piedi ma purtroppo la sera non sembra molto sicura.
• RR

  Ryan Russell

  Aug 11, 2026
  4.0
  Stayed for one night. Room was a standard/average premier inn room. Comfy bed as usual and room was nothing special. You know what you’re getting with a premier inn hotel value for money and nothing luxurious. Location was great and staff were extremely helpful as I left my bank card in the room and I only noticed after I checked out and they helped right away and got my bank card back to me. I would absolutely stay again.
• PP

  Paul Pavlinovich

  Aug 10, 2026
  4.0
  The rooms are great. The staff are friendly on both hotel and restaurant. So book your breakfast in advance to get times as it gets busy. I dropped a star because two out of three lifts were not working (it was one out of three when we arrived). We couldn't get in one as the doors got stuck. Lucky us turns out there were people in it stuck. Staff reacted well and closed it off but it was still out of service when we left.
• LW

  Liz Watkins

  Aug 9, 2026
  2.0
  On the positive side, the rooms were comfortable and the meals that we had were good. However, poor service on the last day of our visit spoiled the experience. We were a party of four staying for three nights, and we had booked the Meal Deal throughout. On the morning of our final full day we spoke to the receptionist to book a table for dinner at 8pm. When we arrived in the restaurant at 8pm the restaurant manager told us that he could not seat us because a large group of people was about to come in. When we pointed out that we had booked in the morning, he kept repeating that he could not seat us. He did not apologise and we found his manner quite rude. We then spoke to a member of staff on reception who apologised that they could not provide the Meal Deal that we had paid for, and offered us a refund for the evening meal and a complimentary breakfast. As we had already paid for the Meal Deal, he agreed to refund the cost of this for one day for all four of us. Nearly two weeks later, we have not received the refund. We have generally had very good experiences at Premier Inn, but we would not return to this one. Visitors should be aware that if they happen to be staying at the same time as a large group, they may not be able to have an evening meal even if they have paid for one in advance.