Premier Inn Falkirk East hotel

Bewertungen

• SH

  Sharon Holden

  6 days ago
  3.0
  The accessible room was up a slope and as far away from reception as possible. This made it much harder to report the unacceptable noise from the children jumping off the bed on the floor above. On our first night, we ate at the restaurant. There were only us and a group of 3 men sitting near us. Despite this, our bill showed their drinks added to ours. The following night was busy and the staff simply couldn't cope. Rather than have one person taking the orders and others dealing with drinks and a third dealing with the billing, it was chaos and the bus driver of the tour group Happy Tours became loud, abusive and rude to everyone, including other guests. All because he felt the staff were 'incompetent ' as he had not been served at all. Whilst his actions and behaviour was not acceptable, several others in their tour group were still waiting for their food after 30 minutes. Yet again our own bill was incorrect and I could have walked away having paid only a few pounds instead of the Meal Deal price for two. As for the room, there are no instructions as to how to use the thermostatic controls, nowhere except the floor to rest the toiletries for the shower, making it a falls risk. This was my first ever stay at a Premier Inn. Not very impressed.
• JC

  Jamie Cochrane

  Jun 12, 2026
  5.0
  Good food and great service
• SD

  Simon Dewhurst

  Jun 5, 2026
  5.0
  Great Premier Inn as usual. Always solid 👍
• KB

  Kate Baldwin

  May 31, 2026
  5.0
  Great place to stay lovely staff.
• SS

  Shubhaa

  May 22, 2026
  3.0
  Convenient hotel due to its location. Ample parking, comfortable rooms and very helpful staff. The meal deal is good value, but unfortunately the hotel is so UNDERSTAFFED that, despite the staff trying their best, resulted in one hour waiting for dinner to be served in a nearly empty restaurant. Breakfast was decent and no wait because it is a buffet.