Premier Inn Saffron Walden hotel

Bewertungen

• FM

  Fiona May

  Aug 28, 2026
  5.0
  Lewis exceeded expectations on arrival as the check in machine had not been updated and was therefore, not usable. He checked us in with speed and efficiency. He was polite and kind and enquired about our journey, offering reassurance and humour. In the bar, I observed him professionally teach another member of staff how to work behind the bar- something he did with ease and proficiency. He is an unsung hero at this premier inn!
• SB

  Sian Belton

  Aug 26, 2026
  5.0
  I recently staying at Premier Inn Saffron Walden for two nights on business and arrived with rather a lot of luggage and equipment that I needed to get into my room. When I arrived, there were no parking spaces available immediately outside and, as I was staying in the separate building where the Premier Plus rooms are located, I was genuinely wondering how on earth I was going to get everything unloaded and across to my room. Enter Harry, the manager. Without any hesitation, Harry offered to help. He walked over to the other building while I drove round, allowed me to pull in close for a few minutes so that I could unload safely, and then actually helped me carry everything right to the door of my room. I was genuinely blown away. I travel and stay in hotels regularly for work, and having someone recognise a problem and simply step in to solve it, without being asked, is exceptional customer service. It immediately took away all the anxiety I had about trying to manage everything on my own and made arriving at the hotel so much easier. I promised Harry I’d buy him a drink to say thank you, so later I headed to the bar, which incidentally is a cracking little place for a drink, and there I met the fabulous Lewis. What an absolute sweetheart. Friendly, engaging, attentive and genuinely couldn’t do enough to help. The sort of person who makes you feel welcome rather than simply being served. There simply aren’t enough people in customer service like this anymore. Between Harry and Lewis, this has been some of the best customer service I’ve experienced in a very long time. When you’re travelling for business, particularly when you arrive with equipment and everything you need for a couple of days away, being able to get settled quickly and feel comfortable in your hotel makes a huge difference. These two absolutely nailed it. Well done Premier Inn for employing such fantastic people. Harry and Lewis are an absolute credit to the Saffron Walden team and deserve some recognition. Five stars very happily given.
• MH

  Mark Houghton

  Aug 26, 2026
  5.0
  I stay in a lot of Premier Inns across the country with my work. This is a lovely modern hotel with the new concept restaurant. Very clean and clearly well run. Restaurant team of Lewis and Harry were great. Fantastic hosts and very hospitable to all tables. Really welcoming. The steak was as good as I’ve had in a long time. I asked for the chefs names as they seldom get a mention, thank you Daniel and George for a great meal. Overall a perfect stay.
• LL

  Leo Lendon

  Aug 21, 2026
  1.0
  I am appalled by the lack of basic cleanliness at this hotel. When I arrived at my room, the mirror was visibly dirty, the floor was covered in a thick layer of dust, and there were hairs in the bed sheets. Worst of all, the soap dispenser was absolutely filthy—after wiping it down myself, my antibacterial wipes were literally brown. Because Guest Support closes at 6:00 PM and the hotel staff failed to fix the issue, I was forced to roll up my sleeves and spend my evening sanitising my own hotel room just to make it liveable.This is completely unacceptable and a total breach of Premier Inn's basic hygiene standards. Avoid this location until they sort out their housekeeping.
• MP

  Mark P

  Aug 20, 2026
  5.0
  Arrived around 9pm last night only to find that our room had been double booked. But the way the situation was dealt with was impeccable. Our thanks to Laura on reception for both finding another alternative room and making it ready for us, she was superb! Huge thanks also go to Lewis in the bar for sorting out our drinks and getting us a comfy corner, he was brilliant! And thanks to Olivia in the bar for her kindness and to Dan and George in the kitchen for sorting out our food. To the management of Premier Inn at Saffron Walden, I genuinely hope that you reward this magnificent team of staff as they are a credit to your company. The best customer service we've ever encountered. Thanks guys, you're the best!