hub by Premier Inn Edinburgh Royal Mile hotel

Bewertungen

• NM

  nicola maiellaro

  1 day ago
  1.0
  Letto matrimoniale addossato alla parete. Finestra non apribile - quindi nessun ricambio d'aria - climatizzatore sempre in funzione. Nessun appoggio per le valigie. Comandi luce a sfioramento sulla testiera letto impossibili da attivare se non alzandosi dal letto. Letti rifatti solo il primo giorno. Ascensore con pulsante al piano terra non operativo -se ti capita quello devi scendere a piedi (è solo un piano ma con le valigie da 20 kg...). All'arrivo il climatizzatore era fuori controllo: rumore assordante e nessuna erogazione aria. Dopo mezz'ora di tentativi per spegnerlo (assurdo dato che la finestra non è apribile) e dietro insistenze è arrivato il manager che ha autorizzato cambio camera. Prezzo assolutamente inadeguato anche in considerazione del concomitante festival: 320£ a notte Unica consolazione: 5 minuti a piedi e sei in Royal Mile
• CP

  Camilla Pittari

  2 days ago
  1.0
  Writing The receptionist was rude from the moment we entered the hotel. The rooms were extremely small and not particularly clean. We raised our concerns with the staff and even showed them pictures, but unfortunately, nobody came to clean our room. Overall, it was not a pleasant stay, especially considering the very high price. The only positive thing was the location. Sadly, I wouldn’t stay here again and definitely wouldn’t recommend it.
• SG

  Sabine Guillet-Remy

  3 days ago
  2.0
  Je déconseille sincèrement. L'état général de l'hôtel est déplorable mais en particulier les chambres (moisissures, siège toilette cassé, CLIMATISATION en panne, poussière, miroir nettoyé avec du beurre, sèche cheveux, etc) Notre climatisation ne fonctionnait pas et les fenêtres ne peuvent s'ouvrir, donc intenable la première nuit, puis on nous a fournit un ventilateur qui ne fonctionnait pas, puis un ventilateur qui faisait un bruit qui nous empêchait de dormir. Le petit déjeuner est correct pour le prix, bien qu'un peu léger dans le choix. Le personne n'est pas très chaleureux ni accueillant. Le point positif est l'emplacement assez pratique si vous pouvez marcher un petit peu.
• LG

  Leyla Guler

  4 days ago
  1.0
  The rooms were extremely small and dirty. The carpet was covered in stains, and the bathroom did not look clean at all. The room felt so stuffy that it was difficult to breathe. People who are claustrophobic should absolutely avoid this hotel, because you cannot open the windows at all. The air conditioning and ventilation were extremely noisy. We had to turn them off so we could sleep, but then we had problems with the lack of fresh air. As for breakfast, think carefully before booking it. There is only croissants, bread, jam, butter, and a few fruits — that’s it. The only positive thing is that tea and coffee are free, even if you don’t purchase breakfast. The beds are comfortable, but apart from that, this is absolutely not a hotel I would recommend. The staff were not friendly or welcoming either
• EJ

  Elijah James

  Aug 5, 2026
  1.0
  BOOK AT YOUR OWN RISK! TERRIBLE EXPERIENCE AND EVEN WORSE SERVICE! We booked a room for a week in July, and we picked this hotel over many others because it was advertised as having air conditioning. When we got to the room, the ac was not working and there was already a fan there, indicating that the hotel previously knew about the issue. Apparently the issue was not limited to our room as the guests across from us also mentioned that they had no ac and even had to leave the room multiple times to cope with the heat. The entire floor smelled damp and the grout in the bathroom had severe black staining. When we went to the reception to request for assistance, we were told the best they can do is to try to switch the breaker off and on again, and that they didn't know what else to do. We asked for a new room and were told there weren't any, and they didn't know if anyone was checking out the next day either. The receptionist then said, "If you want, you can find another place to stay." and turned back to her computer as if dismissing us. We were also verbally guaranteed a full refund if we chose to do so but were only granted a partial refund and have yet to hear back regarding the issue.