hub by Premier Inn Edinburgh Royal Mile hotel

Bewertungen

• NM

  Nancy M

  5 days ago
  3.0
  Habitaciones muy chicas. El servicio de limpieza de la habitación hay que pedirlo expresamente antes de las 12hs, si saliste y te olvidaste no la hacen. La ventanas daban a la calle pero tenían solo cortinas para oscurecer, durante el día tenias que mantenerlas bajas para que no te vean. Tiene algunos chiches como.control de luz y Aire acondicionado desde el respaldo de la cama.
• ET

  Erika Thomas

  Sep 30, 2026
  2.0
  Location is fantastic, hotel is absolute trash. Honestly I never leave poor reviews but this was too bad to let go. Room had an awful, mildew smell to it. It’s clear that they don’t clean thoroughly because I ran my finger over the bed frame and it’s covered in dust. Just feels dirty and gross and really wish I wouldn’t have spent the NON-REFUNDABLE money on it. Do not recommend staying here at all.
• BC

  Bradley Cravens

  Sep 22, 2026
  1.0
  I seldom complain and normally only give reviews when they can be complementary. A warning however is due for this hotel, I've been a fan of Premier 'Hubs' and stayed multiple times in six different Hub hotels all with good experiences until now. The room was typical, the location was great, but be advised, this facility is in awful condition. Maintenance has been completely neglected. The bathroom had a number of things needing repair (toilet leak, shower head position stuck). The carpet was old, dirty, and stunk. One of the lifts was not working properly and would not go to the ground floor. Meaning, you had to carry luggage down the stairs or 'trick' it to go up so the working lift could go down. For those with mobility issues, it's unacceptable for a modern, fairly pricey hotel to ignore that (staff indicated that it's been an ongoing problem) The air conditioning in my room was not working AT ALL during likely the hottest week of the year (1-2 August) - and all they could offer was a small fan. The situation would have been tolerable had the window been operable. Since the window didn't open, the room was like sleeping in a sauna (I didn't sleep). I checked out and got a very nice room at the Hilton for a similar rate. Premier / Hub you lost a fan! I could have slept in a cardboard box on the street and been more comfortable. A horrible night.
• JT

  Jason Tomberlin

  Sep 21, 2026
  2.0
  I am far from impressed, if I hadn't prepaid and arrived late I would have walked right back out. The carpets everywhere are stained the one chair in our room is stained the tile in the bathroom is broken. The bathroom looks like it was cleaned by a teenager. The bed looks clean, and I hope it is. The pillows are like bricks. The sheets feel like $10 Walmart specials. Best of all there is an off-putting smell that I can't quite place. - Update After my discussion with the on-site manager, I was refunded the rest of my stay and he took my concerns seriously. My hope is they would make the necessary repairs and do the necessary cleaning so the next person doesn't have the experience I had.
• MM

  Mpums

  Sep 12, 2026
  3.0
  The hotel is okay. I got placed into an accessible room. This means the room is wheelchair friendly. I didn't request this room and they said they're couldn't move me due to being full. My room experience wasn't the greatest due to this. The shower is within the bath...very difficult to navigate. The service is also very slow. There is no one consistently at reception as the same person has to also be a waiter/waitress in the restaurant so it's difficult to get assistance immediately. You end up waiting for longer than you should. Having a designated person at reception would make a big difference. There are hangers in the room which say 'sleeping' or 'need my room clean' (ad lib). However if you put this sign up and you don't tell reception the room will not be cleaned. Again this doesn't make sense. When there isn't a person at reception you have to wait to tell them that you want the room cleaned. The breakfast offering is okay too. Only disappointed that they don't have hot chocolate although (mentioned it's finished). All in all, it's a 5.5 out of 10 for me.