Premier Inn Poole Centre (Holes Bay) hotel

Bewertungen

• JJ

  Jessica

  2 days ago
  1.0
  When I entered the room, there was a faecal smell. The bathroom had a long wet patch in front of the toilet, which had lots of stains and the sink was covered with hair and dirt. When I was waiting in the queue to speak to reception, the head cleaner asked me if there was any problem. After we had explained everything, she went to check on the room. While waiting in reception, we overheard a lady complaining about how disgusting her room was when she arrived. When the head cleaner came back, she explained that she couldn’t smell anything in the room and that we were probably smelling the bay. She had cleaned the wet patch in front of toilet, and said that the stains in the toilet were just limescale. I said to her if it was the smell from the bay, why I couldn’t smell anything two rooms down where the cleaner was cleaning when I walked in to speak to. She said not all the rooms would get the smell from the bay, but we couldn’t find the same smell anywhere else in or around the hotel. We suspected the toilet seat had a leak so she reluctantly walked away to get a plumber to check. Throughout the whole conversation her tone felt argumentative, hostile and she was reluctant to accept any fault on her part. When she returned with the plumber, he explained there was no leak and that no customers had no complained about their rooms. I explained that I had literally just heard a guest complain to reception how her room was not cleaned properly. The plumber was quiet, the head cleaner answered me back in an angry tone, saying that they had never said they had no complaints. Eventually, she unhappily asked the reception to swop the room for me. The receptionist was very apologetic and helpful, something the head cleaner never demonstrated. The second room had no any bad smell, but the sink had an old cup stain, with some dirt and hairs. We spoke to the receptionist and he cleaned the sink throughly for us, which was supposed to be cleaner’s job, not his. This experience ruined our first day on holiday.
• GB

  Gareth Barber

  5 days ago
  1.0
  Do not stay here. It is a shambles of a hotel and a blot on the usually solid service of the Premier Inn chain. I would have ignored the poor experience had I not been getting constantly pursued by their 'parking operator', Horizon for the sum of £95 to park my car there for 2 nights while staying at the hotel. At no point during check-in were we told to register our car in their car park - the girl on reception was training somebody else during check-in and joking around. There is nothing about car parking charges within the online check-in, within the confirmation emails when booking the room, or even on the Premier Inn website. I have already appealed the parking fine, heard nothing back from Horizon and they have increased the fine instead!! This is not how you treat customers and I will not e using a Premier Inn again. Do not stay at this hotel if you value any kind of customer service. While the room itself was fine and clean enough, the breakfast was so disorganised and understaffed that we ended up going to the wedding without any breakfast at all, as they couldn't keep up with it - second day on checkout was marginally better. No cups for coffee, no food being brought out, not even pastries. If you do stay here, no not add on the breakfast, especially if you have any kind of schedule to stick to. The bar/communal area shuts very early in the evening, too, so don't make plans to meet up with any friends/family at this hotel if you want a catch up past 9.30pm.
• GK

  G K

  Sep 1, 2026
  2.0
  The hotel was ok but the associated resturant was poor. Lack of staff abd waited an hour for drinks. The reception staff were very friendly when checking in but the noise from the road was horrendous all night! Don't know if yhe window is broken but it needs sorting or some way to block out the noise. Feels like the window was open that's how loud the traffic noise was in the room! Also bought a deal for breakfast and dinner but was not informed at any point that two of our drinks would be chargeable and only found out once we left the hotel the following day and received the invoice via email! Very poor!
• LL

  L L

  Aug 31, 2026
  1.0
  Disappointing stay — avoid if you value a good night’s sleep The room was dusty and there was a huge amount of noise from the nearby 70 mph dual carriageway. If you’re looking for a peaceful night’s sleep, don’t expect one here. Unfortunately, Premier Inn were also not very helpful when I reported the issues, which made the experience even more disappointing. Based on my stay and how the concerns were handled, I would recommend staying elsewhere.
• AO

  Andy Ottaway

  Aug 31, 2026
  1.0
  Terrible place run very poorly with rude staff and the old run down dirty dinning area complements the staff who have no idea what their doing which then helps the hapless chef , who probably couldn't boil water without burning it ,our stay here was dreadful ,which was a shame , but here's the best bit ,so Poole being the biggest port in Europe with loads of fishing boats etc but the premier inn didn't have any prawns and haven't done In a very long time ,wow if there only was a place like the sea to get prawns from , just shows that the premier inn doesn't bother with local industries, I could go on about it but I think ive made my point , not even a cheap stay ,avoid at all costs ,I write this from my room as I wait to have a average at best breakfast then go home where at least the food is ok