Premier Inn Bournemouth Central hotel

Bewertungen

• MM

  Maria Menzel

  Sep 1, 2026
  1.0
  Worst Premier Inn. We have stayed at many premier inns up and down the country because it is comfortable and as advertised you are guaranteed a good night's sleep. Not on Westover Road though! The hotel is diabolical. There is no air con. We were not forewarned of this at rhe time of booking, only told that one lift wasnt working. We were given a fan which made no difference. Only one window would open slightly, the other window would not open at all. We have not been able to sleep due to the heat and has left myself and child with a constant headache. One staff member said hasn't worked 4 years, the other said last few months and one said it only work on the top floors. Dont be fooled by the location- yes you are a short walk from the beach but you are also next to the YMCA which has groups of intoxicated and unpredictable people outside- starting fights, swearing, kicking the bins, you cant avoid them. On the other side you have a shop ooen til 2am selling booze and bongs. The people from the YMCA are loud, you can hear them during the day and all night. Even saw security try8ng to rid of a drunk who has chosen the hotel lobby as a sleeping area. Parking- there is no hotel parking as stated, however the parking nearby is expensive, have done over £100 in parking alone. The breakfast is rank. Selection is basic and quality is worse. Sausages tasted cheap and mushy, fruit was sour. Was horrid. To top of our stay. We were in the lift when it suddenly stopped. After a few minutes of no buttons working we had the ring the alarm several times with no answer, we then rang the hotel reception 3 times no answer, we had to call 101 in order for them to radio through to security at the front door (the fact that the premier inn needs security says it all) to notify them that we were stuck. 20 mins later we got out, staff blamed us only to find out later that someone else got stuck in the lift after the lift stopped AGAIN. It was like being in a episode of Shameless without the comical parts. Coming here means an awful lot of money for very little comfort, sleep and feeling unsafe.
• CF

  Christoph Frisch

  Aug 28, 2026
  4.0
  Zuerst das Negative: Von außen macht das Hotel einen recht heruntergekommenen Eindruck, zudem verbrigen auch einige Alkohol/Drogenabhängige einen Großteil ihres Tages in der Straße nahe beim Hotel. Auch in der Nacht sorgen die für eine gute Geräuschkulisse. Dennoch: Die Lage 3 Fußminuten zum Bournemouth Pier ist gut, die Zimmer sind recht sauber. Zwar funktionieren die Klimaanlagen nicht, aber immerhin werden ausreichend Ventilatoren bereitgestellt. Frühstück ist wie üblich in Premier Inns ok. Auto kann am 5 Gehminuten entfernten Parkplatz oberhalb des Hotels vergleichsweise günstig (6-7 Pfund für 24h) abgestellt werden. Die Parkplätze direkt gegenüber sind sehr viel teurer. Fazit: Für einen Kurzaufenthalt geeignet. Wer es schöner und ruhiger haben möchte in Bournemouth, muss weiter östlich entlang des Strandes sein Lager aufschlagen.
• NB

  N Begum

  Aug 24, 2026
  1.0
  We stayed here 16-18 Aug with our 1 year old as it was conveniently close to the pier. Unfortunately this was a mistake. 1. It was a sauna- there was no AC. The room was dusty, cramped and needed an update with the furniture / paint chipping/ stains. Mattress is not level and had a dent. The toilet was right next to the wall and door- giving you no leg space. It was difficult to use the hangers because my arm was fighting for space with the lampshade. 2. My husband asked for room service, guy at the reception made a comment acting surprised as to why we needed room service after one night. Erm maybe because we have come on a short staycation and after spending the whole day outdoors we’d like to come back to a clean room THAT WE PAID FOR? Room service was poor anyways- bedsheets weren’t changed and floors weren’t hoovered. Not child friendly. 3. My husband was waiting in the reception area to ask for our son’s milk to be refrigerated. The reception guy just assumed my husband is a delivery driver and told him to “ask the customer to come down to collect”. My husband managed to mention that he has a booking and is staying at premier inn to which the reception guy replied that they don’t “heat up milk”. Finally my husband managed to say that all he wanted was for the milk to be stored in the fridge- the guy then said yes that’s fine and wrote the room number on the lid. I don’t even know what to say to this. Also only one lift working. My feedback would be to focus on providing a comfortable experience- AC, clean and updated rooms, non-judgmental staff.
• LW

  Liberty Wrapz

  Aug 23, 2026
  5.0
  Five-star service from Lacey – she transformed our stay My wife, our two-year-old and I arrived at Premier Inn Bournemouth Central on 19 August for a four-night stay. To our disappointment, the air conditioning in our room wasn’t working. The night manager advised us that the air conditioning was unavailable throughout the building and suggested speaking with the morning team. After a very uncomfortable night, with our little one tossing and turning because of the heat, I approached Lacey at reception the following morning. I wasn’t particularly hopeful, given what I had been told the night before, but from the moment I explained the situation, Lacey showed genuine concern and immediately looked for a solution. She went above and beyond by moving us to a Premier Plus room with fully working air conditioning, a beautiful sea view and more space for our family. She didn’t simply change our room and move on—she made sure that the remainder of our four-night stay was comfortable and went exactly as it should. Lacey’s professionalism, warm hospitality and attention towards our two-year-old were exceptional. Her willingness to help and her overall demeanour say a great deal about the type of person and manager she is. I travel regularly, and the level of service Lacey provided is what I would expect from the manager of a premium five-star hotel costing considerably more per night. Premier Inn should recognise and hold on to her before one of Bournemouth’s luxury hotels whisks her away! What began as a disappointing stay was completely turned around thanks to Lacey. She is a genuine credit to Premier Inn Bournemouth Central, and our family is incredibly grateful for everything she did. The family, Room 706
• HM

  Hussain M

  Aug 18, 2026
  2.0
  The hotel only gets booked because it is near the beach but if you take that away. This is a hotel you check in for 2 hours and then cut your losses and check out i’m afraid. If you want to be close to the beach, like i did then just suck it up and stay. The hotel is located near YMCA, which has a a few suspicious characters outside loitering outside the hotel, hence why they have security. Security is very friendly. The hotel staff can improve their behaviour and attitude. I went down to the reception to ask if they can store my sons milk in their fridge. The front desk member was running around and before i could even ask him he looked at the milk and myself, assumed i was a delivery driver and said “you need to tell the customer to come down and collect it”. After i mentioned that i am staying at premier inn, he said “we dont heat up milk im sorry”. I then had a chance to explain that all i wanted him to do was store the milk in the fridge and he then said yes thats fine and wrote the room number on the lid. Very hostile and rude. There is only one lift working and if you are going between August and September, get ready for the stairs because the worker told me it is a 12 week programme and the workers are going on holiday for 2 weeks. There is no air con in the room. The toilet was badly laid out. There was no space The room was badly laid out, especially if you are going with a child, again no space When I asked for room service, i was questioned about it by their reception staff. He said, ‘how many nights have you booked? And you want room service? Ohh ok.’ Found this really strange. The room service was poor. They didn’t vacuum the floor. They didnt change the sheets. Honestly, it was only because it was near the beach i booked it so it was easy for my kid. A few changes in staff attitude, abit of more investment, cleanliness to the actual rooms and air con and it could be a pleasant stay.