Premier Inn Torquay Seafront hotel

Bewertungen

• AC

  Annamarie Cranham

  Oct 30, 2026
  2.0
  This place has seriously gone downhill since the closure of the Beefeater chain. Unfortunately, our experience was disappointing. Breakfast was cold, and the service was extremely slow. There was very little choice when it came to continental options, and even the hot food took a long time to come out, despite it being a buffet. The condition of the restaurant was particularly shocking. It was filthy, with carpets that clearly hadn’t been properly cleaned in a long time. Everywhere looked tired, neglected and run-down, with things literally falling apart. The whole restaurant desperately needs some attention and investment. To make matters worse, I was left waiting until 11:30pm for a travel cot, even though this had been specifically requested when making the booking. This really wasn’t acceptable, especially when travelling with a young child. On a positive note, the rooms were lovely and clean, and Sam, our cleaner, was absolutely fantastic. 😁 She deserves a special mention for doing such a great job!
• AP

  AJ Perez

  Oct 28, 2026
  2.0
  An experience that left us questioning whether we want to book a Premier Inn ever again. Hot water was not working, breakfasts for all our stay was down to a minimum and with long waits for that. One coffee machine out of order the whole stay. Water leaks in corridors during rain. Odd smell in reception and corridors. Old carpets throughout. And worst of all, clear shortage of staff. Most guests were openly unhappy about the state of things at this hotel during a super busy half term week. The staff on the front of house are not to blame. They were doing their best and in good spirits in circumstances that were not due to them. The management of this premier inn clearly bears responsibility. But I’m questioning as well how much is their blame or the blame of Premier Inn corporate greediness.
• MM

  Mum And Moo Murphy

  Oct 24, 2026
  1.0
  Very poor experience, hotel shabby, rundown and general air of neglect, dust and dirt. Premier plus room as above, damaged headboard, torn net curtains and clearly had not been cleaned properly given the dirty and stained carpet. The same bits left despite requesting two "room cleans". No storage space, drawers or shelves, apart from 3 hangers each. Breakfasts, poor delivery, cold plates for supposedly hot cooked items, cold blasts of air around main seating area and at the buffet counter meant food cold and congealed by the time you returned to table. Not appetising. Apart from items frequently running out and long wait for replacement. After third day of weeks' stay, gave this a miss even though had paid extra. We have stayed in many Premier Inns, often returning, but think this will be our last time.
• AS

  Andrew Sharp

  Oct 22, 2026
  2.0
  We booked a night’s stay with the Torquay Seafront Premier Inn, as it was convenient for the Princess Theatre in that town. However, we made a big mistake in planning to eat at the hotel before leaving for the theatre. We endured a one-hour wait for two starters and two portions of chips, with no explanation whatsoever forthcoming; this proved to be the final straw in our relationship with Premier Inns. After 45 minutes, one starter appeared on its own. As there was no sign of the remainder of the order coming and the staff couldn't say when it might, we pointed out when it did finally arrive, the first starter would be stone cold, it was therefore taken back to the kitchen. Eventually, into the second hour of waiting, the complete order arrived. Mine was as described, but my wife's differed significantly from what was on the menu. However, as we were due at the Princess Theatre, there was barely enough time to eat our food, let alone wait for a replacement. I suppose we were, to some extent fortunate that we got a meal at all, as there was another couple who had to give up waiting, as they would have missed the show. I don’t altogether blame the staff, but as more potential diners were arriving, they were not being advised to expect a long wait for food. I think the main problem lies with the management, who must have had a reasonable idea of how many diners to expect, based on the number of rooms booked. Clearly, there was a problem in the kitchen, most likely a staffing shortage, which left the team unable to cope with the volume of orders. The hotel itself is also looking increasingly tired and shabby. In particular, the carpet in front of the breakfast self-service area was in a disgraceful condition and is long overdue for at least a good clean, or better still, replacement. Regrettably, this incident comes on the back of a written complaint I submitted to this hotel chain earlier this year, to which I did not even receive the courtesy of a reply. Bye-bye Premier Inns, we won’t be booking with you again.
• JR

  Jamie Reed

  Oct 18, 2026
  1.0
  Putting the ‘hospital’ in hospitality! Pain au chocolates that were not cooked, a sausage that barely had a tan and was stone cold, and what look liked a fire hazard waiting to happen as a 32AMP socket, which has been placed behind the frier, looked badly melted. The cleanliness of the hotel was questionable at best, especially the restaurant, and the staff didn’t seem to care. The chef running breakfast was doing so with broken equipment and I over heard him talking with another member of staff “I’m battling to keep things warm” to which the member of staff replied “ignore the whingers” - he was trying his best, unlike others! On arrival our key card didn’t work, but when I got down to reception the gent wearing a suit prioritised gossiping with his friends and then giving them free parking before dealing with the line of customers who were waiting. Our room was ok. The hotel smelt of damp behind reception, weed on the top floor and just felt sticky, like it needed a deep clean! The hotel is in a great location but it needs time, money and staff training!