Premier Inn Tiverton hotel

Bewertungen

• AS

  Anna Marie Southcott

  2 days ago
  5.0
  Went to the thyme restaurant for the first time today not having realised it was open to those not staying. We had the breakfast which was good value when I had to under 16s who ate for free. The food was constantly refreshed so that everything was available all the time. Plenty of selection from hot to continental. Will definitely be back. Thank you Vanessa and Tegan.
• LJ

  Love, Laughter And Joy

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ Our stay at Premier Inn Tiverton was an absolute pleasure from start to finish. The staff were incredibly welcoming, friendly and helpful from the moment we arrived. On Monday 31st August, we had dinner at the hotel. Unfortunately, we didn’t catch the name of the gentleman who served us — he may have been the duty manager — but his service was exceptional. He really went above and beyond, and we felt he absolutely deserved to be recognised for making our evening so enjoyable. Breakfast was also excellent. Despite it being very busy, the staff remained attentive, thoughtful and friendly throughout. A big shout-out to Tegan and Vanessa, who were both fantastic and really helped make the end of our stay at Premier Inn so lovely. Thank you to the whole team at Premier Inn Tiverton for making our stay such a positive experience. Your hard work and hospitality really did not go unnoticed! ❤️
• TJ

  T jayne

  5 days ago
  1.0
  ⭐ **Very disappointing experience at Premier Inn Tiverton** Unfortunately, our recent stay at Premier Inn Tiverton was extremely disappointing. My mum's room had a strong smell of damp from the moment we arrived, and it never went away. We had to get up every morning to speak to staff and remind them about the problem, yet it was never properly resolved. Towards the end of our stay, we were so fed up that we had to spray the room ourselves to try to make it bearable, and a dehumidifier was eventually put in the room. We have photographic evidence of this. What made the experience even worse was that we were travelling down to see family, something we only manage to do once a year due to personal circumstances. We wanted to spend some quality time together, my mum, my siblings and my nan and had even planned to have a cake together. However, we were told rather rudely that we would have to eat in our rooms. How were we supposed to enjoy ourselves and eat together in a room that absolutely stank of damp? It completely ruined what was supposed to be a special family occasion. We were also told by the Tiverton staff that they would put notes on the system regarding the damp so that my mum could claim a refund. However, when she later contacted Premier Inn Customer Service, we were told that no notes had been put on the system by the Tiverton staff. Even more concerning, when Customer Service contacted the Tiverton hotel to cross-reference what had happened, the Tiverton staff actually told Customer Service that the incident had never occurred. This is incredibly frustrating and disappointing. We repeatedly reported the issue, staff were aware of it, and a dehumidifier was actually placed in the room, yet the hotel subsequently told Customer Service that none of this had happened. Thankfully, we had **photographic evidence** of the dehumidifier, otherwise it seems our complaint may simply have been dismissed. My mum eventually received only a partial refund because she had photographic evidence as a goodwill gesture, but the amount refunded barely covered the cost of this awful experience. We chose Premier Inn expecting a clean, comfortable room and decent customer service. Instead, we had a room that continuously smelled of damp, had to repeatedly report the same problem, were expected to deal with it ourselves, and then had to prove that the problem even existed. The whole experience was extremely disappointing and, sadly, what should have been a rare and special family visit was overshadowed by this stay. Premier Inn Tiverton really needs to address both the condition of its rooms and, perhaps more importantly, the way customer complaints are recorded and handled. Telling Customer Service that an incident never occurred when customers had repeatedly reported it and there was photographic evidence is simply not acceptable. And please, don’t get me started on the parking situation.
• TK

  Tom Kirkland

  6 days ago
  2.0
  The rooms weren't as good as other premier inns and while the location is great for a pit stop on the way down to Devon the parking is very costly. The staff were largely non existent and we waited over 30 minutes to be seated for breakfast with 2 young children. The breakfast selection was poor and the availability of items was lacking.
• JC

  Jenny - Maray Chester

  Aug 21, 2026
  5.0
  If I could give 10 stars for service I would. It was no particular thing just that every interaction with every person was nice and nothing was too much trouble. There was a real air of genuine hospitality that made our stay fantastic. Facilities are exactly as expected. Everything works everything is clean and it was on a great spot for us. But the team in this place elevated far beyond its price point.