Premier Inn Plymouth City (Lockyers Quay) hotel

Bewertungen

• TG

  Teresa Gardiner

  5 days ago
  5.0
  Rooms are clean n fresh, staff very helpful and the hotel is rite opposite the plymouth aquarium which it why I came to plymouth. Just a 10 min walk from the Drake Circus shopping centre and a lovely scenic walk around the marina with plenty of food/drink choices enroute
• RJ

  Robert John

  Oct 27, 2026
  3.0
  Dated hotel, needs a good makeover. Food served in a pub in adjacent car park. Not the best Premier breakfast waited so long for a fried egg in had already eaten my breakfast before it arrived. Not the best. Excellent location for visiting Plymouth.
• KA

  Kate Atkins

  Oct 25, 2026
  3.0
  Tired is probably the best way to describe. Everything is definitely in need of updating. Our bed was comfortable and the bedding was clean and fresh but the rest of the room was dirty. The bathroom wasn't very clean. My son dropped some toothpaste on the floor so I wiped it up with a wet wipe and it was black, so God knows when the floor was last cleaned. The food in the restaurant is shockingly bad, I wouldn't suggest eating a main meal here. Breakfast was fine but dinner was terrible. The only overall win for this place is the staff, they were fantastic both at the hotel and in the restaurant.
• JB

  Justin B

  Oct 18, 2026
  1.0
  Very disappointing restaurant experience – serious improvements needed We stayed at Premier Inn Plymouth City Centre (Lockyers Quay) on 17 October 2026, having travelled from the Midlands for a sensitive family occasion concerning my late brother's ashes. Firstly, the hotel accommodation and hotel staff were absolutely fine. Unfortunately, the restaurant experience was completely unacceptable. Our party of eight attended dinner at approximately 6pm. The restaurant was extremely quiet, with only two other diners visible, yet the food and service were very poor. My chicken curry had watery sauce, very little chicken and overcooked rice. My wife's chicken appeared undercooked and rubbery, while my daughter's katsu curry contained cold chicken, overcooked rice and excessively thick sauce. Another family member waited 20–30 minutes longer than everyone else for a burger. Not once did a member of staff check whether our meals were satisfactory. I even had to approach the bar myself to request the bill. Despite having personally booked and paid for five rooms and eight meal deals, I was questioned at our table, in front of my wife, about individual room numbers and payments, even after showing my receipt. I found this extremely embarrassing and unnecessary. Later that evening, my wife and I returned for a final drink in remembrance of my brother. We were served at last orders without warning that we would be asked to leave approximately ten minutes later because the doors were being locked. Breakfast the following morning was even worse. Hot food was served from what resembled a small trolley beneath heat lamps, with serving trays repeatedly empty. My daughter-in-law found frozen pancakes, and another guest told us she had waited approximately 30 minutes for hash browns. There appeared to be sufficient staff, but little effective organisation or supervision. I do not blame the younger, inexperienced employees; proper training and direction are management responsibilities. As a company director who regularly stays at Premier Inn hotels throughout the UK, I can honestly say this was the worst restaurant experience I have encountered at one of their hotels. The hotel itself was fine, but the restaurant operation requires urgent management attention. We paid £223.92 for eight meal deals, and I have submitted a formal complaint requesting a full refund. Very disappointing, particularly given the circumstances of our family visit. I sincerely hope improvements are made so other guests do not experience the same problems.
• CB

  Cait Bridges

  Oct 18, 2026
  2.0
  Room wise, it was fairly okay; a comfy bed, good sized TV, and a clean bathroom. However, the actual rooms and the hotel was not the problem; the attached restaurant was. Waiting times for our meal were frankly too long, as a three course meal took us from 6pm (ordering time) until 9pm (just finished our desserts). All the meals came apart from one at about 7:30pm, the last taking about 15 minutes to come - and the food was to a substandard, essentially frozen, reheated portions. At breakfast, we arrived at 9am, and most of the food portions had depleted; which we had to wait 45 minutes for not even all of it to be served again. All the pancakes had ran out, and they didn’t even have defrosted ones to serve. Once again the food was substandard, expected at a Premier Inn. A few of the staff seemed unqualified, most likely being trained on the work - which i wouldn’t mind, but it severely affected the satisfaction of both our meals.