Premier Inn Paignton South (Brixham Road) hotel

Bewertungen

• JI

  Jean Irwin

  4 days ago
  5.0
  Excellent stay, friendly staff Good breakfast which was cooked to order
• KY

  Kwi Yau

  Oct 25, 2026
  3.0
  A little bit tried in places
• JB

  Joe “Sworn” Butler

  Oct 20, 2026
  2.0
  Hotel is your standard premier inn, you get a comfortable room, friendly staff and a decent night's sleep. Car park is usable and has decent amount of spaces. No real issues with the hotel side of things. The attached "just for guests" restraunt however... Ive stayed in a lot of premier inn hotels all over the country and I can say that the restraunt here is the worst by a mile. The service is god awful, the staff dither about avoiding eye contact frequently, actively avoid looking anywhere near a customer, presumably because they know theres an issue. I waited 10 mins at the door just to be seated, with 3 of the 4 front of house staff just walking past me several times. The waits for taking your order vary from 5 minutes to totally being ignored and, despite going to the bar to order and being told someone will be over, no one coming. Food orders aren't passed to the kitchen, food that is ordered is substandard. Mine was clearly sat under the lights for some time, which doesnt make sense as it came out before I finished my starter. The salad on the plate was so hot I had to spit it out, that's how long it was sat there. Everything is bland and dry as a result. Want another drink, walk over the road and buy one, honestly its quicker. The whole thing is a shambles and so poorly run it borders on satire.
• BB

  Boris bt010364

  Oct 6, 2026
  1.0
  I've stayed here three times in the last month, in three different rooms, on three different floors. The experience was a bit of a mixed bag all round. Some of the staff are excellent, and a credit to the hotel. They are let down by one in particular, who really doesn't care, and let's it show. The beds were all large and very comfortable, the bed making was variable. The aircon worked well, but was a little noisy. The bath/shower rooms are generally tired. The extractor wasn't working in two of the rooms and the cistern was running all night in one, due to a faulty flush. Noise from the adjacent road wasn't intrusive and all three rooms had a good sized TV, comfortable seating and a convenient socket by the bed. Be careful using the Premier App when booking. It frequently resets the booking page after payment verification. On my last visit, this resulted in a single booking being charged out twice. A 40 minute conversation, where this was "investigated" and "confirmed" twice, by two different operators in the customer care. I was informed that the information had been "passed on by email" to "customer care". I'm still waiting to hear back. Meanwhile, Premier Inn still have the money they incorrectly took from my account. It appears that removing money from customers accounts is easy, returning money that shouldn't have been taken, requires a significant effort on the part of the customer. It's not great customer service. Update: 12/10/26. Following a third, week long "investigation", an email that the erroneous debit from my account, would be refunded. It was notable for the disappointing lack of even a cursory apology, rather, "I hope this clarifies the situation for you." Make of this experience what you will, I know I have. Take care and safe travels 🚙💨
• SG

  Sophie Gladstone

  Oct 3, 2026
  5.0
  Lovely people , great service, no complications. They were very nice by letting me and my partner last year have a free breakfast from the beefeater next door (as it was my birthday) and the food was great 10/10.