BP
Bette piano
Aug 28, 2026
Paid £192.98 for one night in a 'Premier Plus' room, with dinner (2 courses) and 'unlimited'breakfast. Sounds like a great deal. No. It's not worth the money. The room was fine, though not really any better than a standard double. We had 'free' WiFi, included.
My particular gripe is the restaurant. The '2 course' dinner was severely limited, no fish and chips available, then banoffee cheesecake, not available with caramel sauce, (could have had chocolate sauce, but didn't fancy that with banana). I don't know what else was unavailable, but we settled on 'smothered chicken' which was quite good, though served on cold plates. Breakfast was a disgrace. The soft fruit bowl was full of half frozen soft fruit, there were 2 bananas well past their best, (soft, badly bruised, black). Choice of cereals available and the usual mix of 'continental' breakfast items. The 'full English' comprised: fried eggs, literally floating in about 1cm of grease. Overcooked bacon, black pudding etc. The plates in the 'plate warmer' were stone cold. The cooked part of the breakfast was at least luke warm to start with, and after placing on a cold plate, practically cold by the time it reached the table. Everything was soaked in grease. The staff were a mixed bunch. Some were decidedly off-hand others were polite. There was an general air of scarcely disguised discontent among the staff - not surprising really, following the recent closure announcements.
We've used Premier Inns for a good number of years, and nearly always been happy with both the rooms and the restaurant facilities. So what's going wrong? How is Premier going to recover? Good question.