AH
Amy Hazelton
Oct 25, 2026
⭐️⭐️☆☆☆ Disappointing stay at Premier Inn Bideford
We booked a two-night stay at Premier Inn Bideford but unfortunately decided to leave after just one night.
Firstly, I want to make it clear that the three staff members we encountered were polite, and this review is in no way a personal criticism of any individual member of staff.
However, on arrival, we stood in reception for around 10 minutes ringing the buzzer, as the reception desk was unmanned. We could hear staff speaking to people on the phone in the room next to reception, and eventually had to knock on the door ourselves as we were left standing there waiting to check in.
The room itself was adequate, and I have to give credit where it’s due: the beds were clean. Unfortunately, the overall cleanliness left a lot to be desired. The bathroom had mould, and the skirting boards clearly weren’t being cleaned regularly.
The communal hallways also had a very unpleasant smell, which I can only describe as smelling of urine. During the night, we could hear people walking around and having conversations in the room above us, which made it difficult to relax. On top of that, the air conditioning unit was incredibly noisy and sounded awful.
We had originally planned to stay for two nights, but the overall experience meant we decided to leave a night early rather than stay another night.
It’s a shame, as we have stayed at Premier Inns before and have generally had good experiences. Unfortunately, this particular stay fell short of what we would normally expect in terms of cleanliness, comfort and the overall environment.
I hope this feedback is taken constructively, as a little more attention to housekeeping, noise and the arrival experience would make a real difference to future guests.