Premier Inn Derby West hotel

Bewertungen

• JH

  James Hitchings

  4 days ago
  5.0
  Called in quite late, mildly hungover looking for breakfast. We half expected to be turned away but the Duty Manager was very welcoming. It was obviously end of service, but the chef cooked us fresh eggs and Tina made sure we were well looked after. We enjoyed a lovely breakfast, great coffee, just the remedy for heavy night. Great friendly service. Thank you.
• MA

  moh'd al-abri

  Aug 18, 2026
  1.0
  Very disappointing experience. I stayed at this hotel for 11 days, and my room was cleaned only once, yet I never complained. On checkout day, I was 30 minutes late and told the staff I would leave within 10 minutes. Shockingly, only 2 minutes later they opened the door and entered my room without waiting for permission. I understand I was late, but this was extremely disrespectful and unprofessional. After an 11-day stay, I expected much better treatment and respect for guest privacy.
• AB

  Alojz Blount

  Aug 15, 2026
  5.0
  Recently during a very hot day my own house was unbearable to stay inside, so I booked a room at this nearby Premier inn right at the last minute. The price paid was very reasonable considering it was a last minute booking, the staff were all very polite, friendly and gave excellent customer service. The room was very clean and modern, although not Air conditioned the fans in the bedroom were amazing and kept the room cool, the bed was very comfortable and I had a great night sleep.
• MM

  Matt Marlow

  Aug 13, 2026
  5.0
  One of the best premier inns I’ve visited. Staff were excellent. The bar/restaurant seemed very new and very clean. Quiet nights sleep. Two fans in room. Bathroom very clean and seemed updated to ones I’m stayed in before. Next time I visit Alton towers I will 100% be returning.
• RW

  Rebecca Warren

  Jul 28, 2026
  5.0
  We were in a room, Room above was making noise +++ Spoke to Hannah member of staff at reception, who delt with it accordingly, found there was too many people in the room above us. Moved us to a party of the hotel where we would have nobody above us for our 2nd night of the hotel. Very lovely apologetic though it was not her fault, she was very polite and accommodating. Thank you